Zach D

Customer Service Representative with hands-on experience supporting student services and managing high-volume inquiries in a campus service center. Resolves issues calmly, processes documentation accurately, and delivers clear referrals while maintaining service speed. Seeks to apply strong communication and attention to detail to support student-focused operations.

BARISTA at Starbucks (2020-11 – 2024-01)

• Crafted quality beverages and maintained service speed in a fast-paced setting.
• Handled cash accurately and upheld cleanliness standards.
• Developed strong customer rapport through attentive and professional service.

CUSTOMER SERVICE REPRESENTATIVE at Moody Central (2024-03 – Present)

• Support students across departments including Housing, Registrar, and Financial Services.
• Answer inquiries, manage documentation, and offer guided referrals.
• Foster a calm, solutions-oriented atmosphere in a high-traffic service center.

CAMP COUNSELOR at IdRaHaJe (2026-05 – 2026-08)

• Supervised groups of 6–12 campers and ran Bible studies, games, skills classes, and free time.
• Maintained a personal interest in each camper and checked in regularly on their needs.
• Shared the salvation message with each camper and encouraged growth in their walk with Christ.
• Led morning and evening devotions for my cabin group using provided lesson material.
• Provided supervision and care for campers at all times during program hours.
• Managed camper behavior and addressed issues as they arose.
• Planned age-appropriate activities for cabin groups of 6–12 campers.
• Taught skill activities to camper groups.
• Helped lead games, worship, and other activities to enhance the camp program.

BACHELOR OF ARTS in Biblical and Theological Studies – Moody Bible Institute (2025-07)