Super Reviewer - Scale AI - St. Louis, MO (fully on-site)
(2023-11)
- Regardless of circumstance, has yet to fail to reach high weekly goal throughput numbers a single time
- Since starting in the role, has had the highest overall accuracy metric in the entire review layer, greater than 99.5%
- Helped manage a small team of 6 labelers, including getting new employees not only quickly ramped up, but helping them have some the highest throughput and quality scores in the entire attempt layer
- Helped identify key problem points in workflow to the SME's to increase queue-wide efficiency
- On a daily basis, serve as a reliable go-to for many labelers, even in other teams, when they need ontology expertise.
Data Labeling Quality Specialist - Scale AI - St. Louis, MO (hybrid)
(2021-02 - 2023-11)
- Helped kickstart a 50 person team venture into what is currently more than 400 strong across multiple locations
- Posted the highest quality score of any attempter on the cleared side at 98%, leading to being only the second person directly promoted within the queue to Super Reviewer
- Earned my Secret security clearance while working on the unclassed side to promote to cleared work at the start of 2023
- Worked on multiple lines of effort, posting top 10% throughput and quality on each LOE participated in
Benefits Specialist - Lumeris - St. Louis, MO (hybrid)
(2020-09 - 2020-12)
- Ramped up quickly in a few weeks to help serve new Medicare-eligible prospective members
- Learned plan details across multiple Medicare plans under the Lumeris umbrella in multiple markets to relay correct information to the customers
- Learned to think on my feet in a fast-paced call center environment where customers demanded immediate answers to their questions
