Zaibun Nisa

Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Front Desk Assistant at Hyatt regency Houston Galleria (2024-07 – Present)

• Monitored lobby traffic flow during peak hours; provided assistance where needed.
• Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
• Performed data entry tasks into computerized systems accurately and efficiently.
• Processed reservations made via telephone, fax, email or online travel sites.

Assistant Manager at Dominos Pizza Inc. (2024-01 – Present)

• Coordinated with other departments to ensure smooth flow of operations.
• Resolved conflicts between team members in an effective manner.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Developed a system for tracking inventory and ordering supplies as needed.

Correctional Officer at Geo Group Inc (2023-06 – 2023-12)

• Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
• Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
• Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Sales Associate at Discount connection (2017-01 – 2020-12)

• Greeted customers and provided exceptional customer service.
• Handled customer complaints in a professional manner.

Sales Associate at Shoe Department (2019-01 – 2020-07)

• Greeted customers and provided exceptional customer service.
• Organized stockroom shelves according to size, color or style.
• Conducted inventories on a regular basis to track stock levels.
• Processed credit card transactions quickly and securely.

High School Diploma – Natchez High School (2018-05)