Zane Halstead

Dynamic professional with extensive experience at Widdicombee Ent. Inc., excelling in employee training and coaching. Proven ability to enhance team performance through effective mentorship and problem-solving skills. Adept at cash handling and maintaining compliance with food safety standards, fostering a positive work environment that drives operational success.

Crew Trainer at Widdicombee Ent. Inc (2022-12 – Present)

• Assigned tasks and responsibilities to crew members based on abilities and experience.
• Monitored employee progress and provided constructive criticism.
• Provided coaching and mentorship to foster a positive work environment among staff members.
• Explained training information in easily understandable terms for individuals from all backgrounds and levels.
• Monitored job performance of assigned crew members, offering constructive criticism when necessary.
• Assisted in resolving conflicts between team members and providing guidance on how to work together effectively.
• Ensured compliance with all safety regulations, company policies and procedures in the workplace.
• Served as partner and team member to achieve compliance objectives.
• Developed and implemented effective training strategies for new crew members to ensure successful onboarding.
• Identified training needs and recommended additional training programs for crew members.
• Acted as content expert on training curriculum to achieve high-quality and effective training for crew.
• Conducted regular performance reviews of existing crew members to identify areas of improvement and provide feedback accordingly.
• Implemented best practices in communication techniques within the organization.
• Analyzed course materials and trainee information, preparing for training delivery.
• Led team-building activities to foster a positive work culture.
• Identified potential issues that could impact operational efficiency or customer service levels before they occur.
• Facilitated team building activities designed to increase motivation and productivity among staff members.
• Interacted directly with customers during special events or promotional activities as part of the onboarding process.
• Provided support services such as one-on-one tutoring or technical assistance if required by any trainee during the course duration.
• Advised management on ways to improve processes related to training delivery systems.
• Administered evaluation and testing techniques to assess trainee performance.
• Collaborated with department heads to develop comprehensive onboarding programs for new hires.
• Utilized various methods including classroom instruction, eLearning modules and simulations to enhance knowledge transfer.
• Implemented assessment tools to evaluate crew member competencies.
• Organized learning activities such as group discussions, role playing exercises, workshops.
• Monitored and evaluated training activities and program effectiveness.
• Evaluated course instructors and provided individualized referrals for continued skills development.
• Coordinated team exercises and group discussions to increase training engagement.
• Assigned instructors to conduct training.
• Contributed to employee development plans in support of job-specific skills development.
• Evaluated instructor text selections and training materials to verify alignment with approved curriculum.

Closer at Widdicombee Ent. Inc (2022-12 – Present)

• Maintained a clean, organized workspace to comply with food safety standards.
• Provided accurate order taking services in a fast-paced environment utilizing point-of-sale systems.
• Adhered to all safety regulations when preparing food items or operating kitchen equipment.
• Analyzed customer feedback data to identify areas of improvement for the restaurant's operations.
• Monitored dining area for any issues related to cleanliness or guest comfort levels.
• Successfully managed the inventory of restaurant equipment and supplies to maximize efficiency levels.
• Proficient in cash handling procedures including credit card transactions, change making, and documenting sales records accurately.
• Regularly updated menus with seasonal specials as well as new products offered by suppliers.
• Resolved conflicts between staff members diplomatically in order to maintain a positive work environment.
• Ensured that all food items were properly prepared according to recipes and presentation standards.
• Exhibited excellent customer service skills by assisting guests with menu selections and answering questions regarding food preparation.
• Performed daily restaurant opening and closing duties such as cleaning, restocking supplies, setting up tables.
• Effectively communicated with customers to ensure satisfaction and resolve complaints.
• Adapted quickly to changing customer needs while remaining calm under pressure during peak hours.
• Developed an efficient system for tracking incoming orders and ensuring timely delivery of items.
• Assisted other team members in completing tasks as needed in order to maintain workflow continuity.
• Demonstrated strong organizational and multitasking skills while managing multiple orders simultaneously.
• Trained new employees on proper sanitation practices, customer service techniques, and menu item descriptions.
• Stocked and restocked needed supplies from kitchen and front counter to streamline restaurant operations.
• Delivered food and beverages to customers and offered drink refills.
• Resolved customer complaints and issues by liaising between kitchen staff and patrons.
• Wiped down and sanitized seats, tables and common surfaces, complying with health regulations.
• Cleared plates and dishes from tables without intruding on customer comfort and conversation.
• Took orders from patrons and offered substitutions or removal of ingredients from dishes upon request.
• Used thorough knowledge of menu, restaurant options and ingredients to answer customer questions.
• Inspected and cleaned food preparation areas, equipment, and work surfaces and service areas to follow safe and sanitary food-handling practices.
• Maintained freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
• Ensured food was stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
• Supervised work of kitchen staff.

Mobile Tire Mechanic at Mobile Tire Pro (2020-02 – 2022-07)

• Successfully removed and replaced tires from vehicles, utilizing hand tools such as tire irons, jacks, and torque wrenches.
• Utilized diagnostic equipment to inspect tires for proper inflation levels and tread wear patterns.
• Carefully inspected each tire after installation for any signs of damage or defects prior to releasing it back into service.
• Assisted other technicians in performing more complex tasks such as replacing brake pads or rotors.
• Researched product information online when needed to answer customer questions about specific tire models or features.
• Performed preventative maintenance on tires including repairing punctures, balancing wheels, and aligning wheels for optimal performance.
• Advised customers on the best type of tire for their vehicle based on driving habits and budget constraints.
• Reconfigured tires with new rims to meet customer specifications.
• Ensured that the work area was kept clean at all times during the repair process.
• Provided excellent customer service through courteous communication with customers regarding their needs and concerns.
• Demonstrated advanced troubleshooting capabilities to diagnose tire-related issues in a timely manner.
• Strictly followed safety protocols while operating power tools and other machinery.
• Provided technical support over the phone when necessary for customers who needed assistance with their tires.
• Balanced wheels, checked for correct fit, and rotated tires to maximize tire safety.
• Performed various tire repairs with plugs and plug and patch combos.
• Recognized defective tires and wheels to inform customers of repair or replacement options.
• Followed company procedures and standards to foster positive customer experience.
• Maintained a clean and organized work area while adhering to OSHA standards.
• Lubed and maintained air impact wrench and jack.
• Worked on-call, after-hours, and on weekends based on customer needs.
• Inspected vehicles for wear and damage to tires and other components.
• Advised customers on proper tire maintenance and repair services.
• Followed safety rules by wearing proper PPE and demonstrating safety conscious mindset.
• Coordinated job status and completion with service manager.
• Disposed of used tires in accordance with regulations.