Zanele Mtomba

Results-driven Telecommunications Engineer with over 7 years of hands-on experience spanning network operations, customer support engineering, field maintenance, and project management. Proven track record supporting mission-critical telecom infrastructure for major service providers across SDH/transmission networks, fibre optics, and network management systems. Skilled in monitoring, fault resolution, health checks, and NMS upgrades in fast-paced NOC environments.

Adept at coordinating with cross-functional teams, managing technical escalations, and delivering reliable network performance. Seeking a remote NOC Engineer role to apply technical expertise and strong analytical skills in a global network environment.

Customer Support Engineer – Transmission & Network Operations at Huawei Technologies (2021-01 – 2024-12)

Provided Tier-2 technical support to telecom service providers across Zimbabwe's transmission department, resolving complex network faults on backbone and access nodes with minimal downtime.

• Provided Tier-2 technical support to telecom service providers across Zimbabwe's transmission department, resolving complex network faults on backbone and access nodes with minimal downtime.
• Performed end-to-end configuration of newly commissioned sites including backbone nodes, ensuring all nodes were correctly set up and operational before handover.
• Conducted physical site verification and quality control audits through an enterprise work management system, validating that sites met Huawei and client engineering standards.
• Supported NOC engineers with daily network health checks, performance reporting, and monitoring of live transmission networks, acting as a key escalation point for critical alarms.
• Led and executed upgrades and patch updates for Network Management System (NMS) software platforms, ensuring minimal service disruption during maintenance windows.
• Performed iBMC and server software updates on network nodes, maintaining system stability and security across the managed network estate.
• Served as the primary technical escalation contact for NOC teams, diagnosing and resolving faults identified on nodes and within NMS environments under tight SLA timelines.
• Maintained detailed records of fault tickets, health check reports, and configuration changes through structured reporting workflows.

Project Support Engineer – Infrastructure Rollout at Huawei Technologies (2019-11 – 2020-12)

Co-managed the deployment activities of 8 technical field teams executing network construction projects including tower builds, cable runs, and civil works across multiple sites simultaneously.

• Co-managed the deployment activities of 8 technical field teams executing network construction projects including tower builds, cable runs, and civil works across multiple sites simultaneously.
• Coordinated the loading and verification of configuration scripts onto newly deployed network nodes, ensuring each site was commissioned to specification.
• Monitored project timelines, tracked team progress, and reported status updates to senior management, helping maintain project delivery schedules.
• Liaised between field teams, site owners, and internal stakeholders to resolve on-site challenges and keep rollout activities on track.

Field Technician – Access Network at TelOne (2017-01 – 2018-12)

Carried out fault diagnosis and repair of ADSL and fiber access networks, restoring service for residential and business customers within target resolution times.

• Carried out fault diagnosis and repair of ADSL and fiber access networks, restoring service for residential and business customers within target resolution times.
• Installed and commissioned FTTx (Fiber to the x) connections for new residential and enterprise clients, including end-to-end cabling, splicing, and CPE configuration.
• Installed and configured ADSL home broadband services, providing customers with working connections and basic usage guidance.
• Performed site surveys and cable route planning to support new service rollouts in assigned areas.

Virtual Assistant at Mothers United Canada (2025-01 – Present)

Managed backend operations of the organization's website, inbox management, live chat support, and customer onboarding process.

• Managed the backend operations of the organization's website, ensuring content was current and the platform ran reliably.
• Handled inbox management, responding to inquiries professionally and routing complex matters to the appropriate team members.
• Provided live chat support and managed the customer onboarding process, helping new members navigate services and get set up efficiently.

BEng (Hons) in Telecommunications Engineering – Midlands State University

Diploma in Telecommunications Engineering – TelOne Centre for Learning