Zanha Snell

Warehouse professional with experience in picking, packing, material handling, shipping support, forklift operation, and customer-facing roles. Brings a strong work history across warehouse, outreach, collections, and call center environments. Skilled in order picking, load handling, shipping and receiving, RF scanning, and keeping work areas organized and productive.

Provider Outreach Specialist at TTEC (2024-01 – 2026-12)

• Conducted outbound calls to healthcare offices and medical providers.
• Scheduled appointments, verified information, and documented interactions in CRM systems.
• Maintained productivity and quality standards while working in a remote setting.
• Built professional relationships with providers and office staff through clear communication.

Material Handler at FedEx (2024 – 2026)

• Loaded, unloaded, and moved packages in a high-volume warehouse setting.
• Operated warehouse equipment and handled materials efficiently to keep work flowing.
• Assisted with sorting, staging, and preparing shipments for transport.
• Followed safety procedures and supported on-time warehouse operations.

Vintage Collector at Consumer Portfolio Services (2022-01 – 2024-12)

• Handled inbound and outbound collection calls on delinquent auto loan accounts.
• Negotiated payment arrangements and supported customers with account resolution.
• Documented account activity accurately while following compliance requirements.
• Managed difficult conversations professionally in a high-volume call environment.

Material Handler at Gerber (2021 – 2024)

• Moved materials safely throughout the warehouse to support daily operations.
• Operated a forklift to load, unload, and stage products for storage or shipment.
• Supported shipping and receiving tasks, including material handling and inventory movement.
• Maintained an organized workspace and followed warehouse safety procedures.

Senior Customer Service Representative at Hilton Grand Vacations Club (2020-01 – 2022-12)

• Supported customers with reservations, billing questions, and account concerns.
• Resolved escalated issues in a high-volume call center environment.
• Maintained service quality while balancing customer needs and company standards.
• Communicated clearly to support positive customer experiences and issue resolution.

Picker and Packer at Amazon (2019 – 2021)

• Picked and packed customer orders in a fast-paced warehouse environment.
• Used scanners and warehouse systems to track orders and maintain accuracy.
• Prepared shipments for outbound delivery while meeting daily productivity goals.
• Organized work areas and handled inventory carefully to support safe operations.

Customer Service & Sales Representative at AT&T Business Services (2019-01 – 2020-12)

• Assisted business customers with billing, upgrades, troubleshooting, and service changes.
• Supported inbound and outbound communications in a fast-paced service environment.
• Helped resolve customer concerns while maintaining accurate account documentation.
• Balanced customer service and sales support responsibilities across multiple account needs.

High School Diploma – Jones High School