Zed Teaster

CompTIA-certified IT professional with a Diploma in Information Technology from TCAT and hands-on experience in technical support, computer repair, and networking. Experienced troubleshooting routers, switches, Windows PCs, and Wi-Fi connectivity issues while providing exceptional customer service. Currently serving as a Technical Support Specialist and Dispatcher at Holston Electric Cooperative. Seeking an IT Support, Help Desk, Desktop Support, or Network Support position.

Technical Support Specialist & Dispatcher - Holston Electric Cooperative

• Provide technical support by diagnosing and resolving customer and operational issues.
• Coordinate dispatch operations and maintain accurate documentation.
• Troubleshoot technical issues while communicating with customers and field personnel.

Sales Associate - Hobby Lobby

• Assisted customers, maintained inventory, and provided excellent customer service.

Barista - Food City

• Delivered quality customer service in a fast-paced environment while operating POS systems.

Diploma - Information Technology - Tennessee College of Applied Technology (TCAT)