Zenande Gobodo

Honest and Reliable & Hard worker with good communication skills and willingness to learn. Self-reliant and goal-oriented. Flexible and adaptable to needs of situations. Able to work under pressure and with people of different cultures. Adaptable person yet very ambitious. Very focused & self-disciplined.

Call Centre Agent at Truworths (Head Office) (2014-03 – 2016-01)

• Making calls and answering calls
• Capture customers personal details
• Collections
• Taking payment

International Consultant at Glacier by Sanlam (2017-08 – 2019-01)

• Calling our clients
• Ms word and Excel
• Sending Emails
• Building relationships with clients
• Calculating investments of clients
• Using SAP, a program dealing with financial over view of our clients
• Teams, where we would have our meetings with our brokers
• Booking meetings

Call Centre Agent at WNS (2019-06 – 2022-08)

• Making calls and answering calls
• Making energy payment (Gas and Electricity)
• Taking escalations
• Taking customer complaints
• Using SAP to do reversals of estimated amounts of bill
• Sending emails of confirmation of payment
• Teams for meetings or any new updates
• Ms word

Call Centre Agent at Collinson Group (2022-08 – 2023-01)

• Responding to customer queries through Emails and phone call
• Enrolling customers
• Email handling
• Processing payments
• Renewal of membership
• Requesting replacement cards

IT Service Desk Consultant at iOCO (2023-03 – Present)

• Assigning IT related alerts to the relevant IT support group within SLA
• Preparing daily evidentiaries for submission within SLA
• Preparing & distributing IT related business communications to various Vodacom business areas
• Liaising with standby personnel after hours for alarms / issues that may arise
• Updating of standby roster on a weekly basis
• Completion & submission of shift handover
• Cleaning up of mailbox
• Remedy ticket handling for international markets
• Liaising with internal and external stakeholders for issues relating to the ITSM environment

Grade 12 – Holy Cross Convent High School (2013)