Zeus Holbrook

Operations leader with 15 years managing security, ticket sales, retail inventory, and staff for a high-traffic public venue, the San Diego Maritime Museum (Oct 2010–Mar 2026). Directed teams through large-scale special events of up to 5,000 attendees, rebuilt a broken inventory system from the ground up, and trained staff on sales and service protocols that lifted guest satisfaction and gift shop revenue. Brings the same ownership, calm under pressure, and problem-solving to any operations or team-management role.

Background also includes 2+ years as an EMT-B and ongoing small-business ownership.

Head of Security and Manager - San Diego Maritime Museum

(2010-10 - 2026-03)

• Managed weekly staff scheduling for a multi-person team across security, ticket sales, and gift shop operations, balancing availability constraints with operational needs to maintain consistent venue coverage.
• Trained ticket sales and gift shop staff on POS systems and service protocols, standardizing sales techniques across shifts.
• Implemented customer service protocols and ongoing staff training that improved guest satisfaction and increased gift shop revenue.
• Rebuilt broken inventory system (inconsistent barcodes, duplicate SKUs) to restore tracking accuracy; managed retail purchasing based on sales velocity and seasonal demand.
• Led event operations for gatherings up to 5,000 attendees, coordinating logistics, staffing, and real-time troubleshooting to ensure seamless execution.

Watch Team Lead - San Diego Maritime Museum

(2013 - 2021)

• Managed end-to-end logistics for 25+ annual events across multiple museum vessels, including setup, real-time troubleshooting, and teardown.
• Conducted post-event debriefs that reduced logistical issues by 20% through process refinements and continuous improvement.
• Resolved customer service escalations including ticketing errors and guest conflicts, de-escalating issues on-site to maintain visitor satisfaction.
• Coordinated staff and volunteer engagement to maintain operational continuity, fostering a collaborative environment between paid team members and volunteers.

Watch Security Officer - San Diego Maritime Museum

(2010 - 2013)

• Managed overnight security operations aboard museum vessels, monitoring access control systems and responding to incidents to protect guests, staff, and property.
• Reduced property damage and theft incidents by 30% through improved monitoring and response systems.
• Collaborated with local law enforcement and emergency services to ensure security compliance and readiness for large-scale gatherings.

Emergency Medical Technician (EMT-B) - Balboa Ambulance & Care Ambulance

(2017-12 - 2020-03)

• Responded to 911 calls and performed inter-facility critical care transfers, maintaining composure and protocol adherence in high-pressure emergency situations.

Sole Proprietor / Owner - Zeus Holbrook Photography

(2018-01)

• Manage full client lifecycle—inquiry, booking, scheduling, budgeting, and delivery—using CRM to track communication and ensure on-time project completion.

CEU 6 Credit Certificate in Supervisory Skills - Performance evaluation, conflict resolution, communication strategies, team building, and delegation, applied to museum and volunteer operations.

• Pryor Learning (2024-11)

Certificates: Public Safety Dispatch & 911 - Emergency call handling, incident prioritization, crisis management, and multi-agency coordination.

• Grossmont College (2016-08 - 2016-12)

EMT-B Pre-Hospital Care Training - EMSTA College (2017-08)