Zion Reeves, MPH

Experienced healthcare professional with a proven track record of leading high-performing teams, optimizing workflows, and improving patient access within fast-paced clinical environments. Adept at bridging the gap between frontline operations and leadership strategy to drive efficiency, strengthen team performance, and enhance the overall patient experience. Recognized for building structure in high-volume environments, implementing process improvements, and leading operational initiatives that support organizational growth and day-to-day success.

Brings a hands-on leadership style, strong operational insight, and the ability to adapt quickly, solve problems effectively, and lead teams through change while maintaining a strong focus on service excellence and operational performance.

Intake Operations Supervisor at Peachtree Spine and Sports Physicians (2024-07 – Present)

• Lead daily operations for a high-volume patient access and intake department, overseeing scheduling workflows, EMR operations, and patient communications.
• Partnered with physicians and leadership to optimize provider schedules, improve appointment utilization, and reduce patient access delays.
• Supervised and developed intake and call center staff through coaching, training, onboarding, and performance management initiatives.
• Identified workflow gaps and implemented process improvements that enhanced scheduling accuracy, operational efficiency, and patient experience.
• Served as a liaison between clinical, administrative, and leadership teams to support operational alignment and cross-functional communication.
• Monitored operational trends, service metrics, and escalated concerns while providing workflow support and process improvement recommendations.
• Led the training and integration of an offshore support team by establishing workflows, communication standards, and operational expectations in collaboration with offshore leadership.
• Improved departmental efficiency and operational support through successful implementation and management of offshore team processes and workflow integration.

Case Manager at Peachtree Spine and Sports Physicians (2023-11 – 2024-07)

• Coordinated end-to-end care for personal injury patients, collaborating with physicians, attorneys, and external providers to ensure timely access to services.
• Ensured adherence to documentation standards, scheduling protocols, and compliance requirements, improving operational efficiency and data accuracy.
• Communicated with patients to track treatment progress, coordinate appointments, and resolve access barriers.
• Supported workflow improvements and data collection efforts related to billing, reporting, and operational analysis.

Call Center Representative / Patient Care Coordinator at Peachtree Spine and Sports Physicians (2023-05 – 2023-11)

• Managed high-volume patient scheduling using Epic EMR, ensuring accurate appointment placement, appropriate visit types, and adherence to scheduling guidelines.
• Served as a primary point of contact for patient inquiries, delivering high-quality customer service and supporting continuity of care.
• Maintained HIPAA-compliant patient records and scheduling documentation.
• Collaborated with clinical and administrative teams to address access issues and scheduling conflicts.

Operations Assistant at ILandscape LLC (2019-05 – 2023-05)

• Directed daily operational coordination, workforce scheduling, and administrative workflow management to support efficient service delivery and maximize team productivity.
• Partnered with leadership to streamline operational processes, improve workflow efficiency, and support overall business growth through effective scheduling and resource coordination.
• Managed cross-functional communication between management, field personnel, vendors, and customers to ensure operational continuity, timely issue resolution, and high levels of client satisfaction.
• Oversaw administrative operations including work order management, service documentation, invoicing support, scheduling logistics, and operational reporting in a fast-paced environment.

Public Health Intern at Mississippi State Department of Health (2023-01 – 2023-04)

• Conducted comprehensive healthcare policy and operational research analyzing Certificate of Need (CON) regulations, healthcare accessibility, and the impact of social determinants of health on underserved populations, contributing to statewide public health planning initiatives.
• Collaborated with public health professionals and departmental leadership to analyze healthcare data, identify system inefficiencies, and support strategic recommendations aimed at improving healthcare access, operational effectiveness, and community health outcomes.
• Supported public health operations through data analysis, policy evaluation, and research reporting while maintaining compliance with HIPAA regulations and assisting with initiatives focused on healthcare equity, regulatory standards, and population health improvement.
• Assisted in the development of research summaries, operational reports, and policy findings used to support healthcare planning, regulatory review, and decision-making related to public health services and statewide healthcare delivery systems.

Master of Public Health in Public Health – Purdue University Global

Bachelors of Science in Healthcare Administration – Jackson State University