Igor Miranda

Capable customer service and kitchen professional with experience in hospitality, food service, and aviation. Strong ability to work in fast-paced environments while maintaining high standards of customer service, teamwork, and organisation. Experienced in busy kitchen operations, customer interaction, and maintaining excellent communication under pressure.

Kitchen Associate at J D Wetherspoon (2025-07 – Present)

• 10 months experience working in a fast-paced pub kitchen environment.
• Supported food preparation, cleaning, stock organisation, and kitchen operations.
• Worked efficiently during busy service periods under pressure.
• Maintained hygiene and food safety standards at all times.

Restaurant Manager at Brazil Grill Steak House (2019-02 – Present)

• Greeting customers and managing restaurant operations.
• Ordering food supplies and handling customer complaints.
• Hiring and training employees.
• Managing daily float and supporting customer satisfaction.

Cabin Crew Member at Wizz Air (2022-01 – 2023-12)

• Ensured passenger safety and comfort during flights.
• Assisted with boarding, luggage stowage, and cabin operations.
• Maintained compliance with aviation safety procedures.

Customer Service Agent at Honda Brazil (2013-01 – 2018-11)

• Handled customer service calls and complaints professionally.
• Maintained customer relationships and database records.
• Resolved issues efficiently and supported administrative operations.

NVQ Level 1 in Global Diplomacy – University of London

NVQ Level 1 in Humanitarian Response to Conflict and Disaster – Harvard University

Cabin Crew Course – Aeroclube de Goias Brazil

Fire Extinguisher Course – Gym Airport Goiania