Mariluz Sevilla

Bilingual (English/Spanish) Customer Experience, Sales, and Content Localization Specialist with a solid track record across digital remote environments and fast-paced physical operations. My professional focus centers on efficient digital problem-solving, managing user inquiries, and providing accurate text translation and cultural localization to ensure seamless communication across language barriers. Meticulous and highly adaptable, I excel at maintaining a calm, empathetic, and professional written tone across live chat platforms, email-ticketing systems, and translated business content to guarantee outstanding user experiences and customer retention.

Freelance Translator & Localization Specialist - Self-Driven Projects (2026-05) - Developed a comprehensive digital portfolio focusing on professional translation, text optimization, and content localization from English to Spanish.

• Translated and adapted business materials, customer service communications, and digital texts, ensuring absolute linguistic precision, correct terminology, and cultural nuance.
• Performed meticulous quality assurance and proofreading on translated documents to eliminate structural errors and maintain a highly professional tone.

Remote Customer

Sales & Experience Specialist - Equipatodo Chile (2020-05) - Drove international customer acquisition, engagement, and retention strategies across various digital channels.

• Delivered personalized, end-to-end customer journey tracking, from initial digital touchpoints to final product delivery.
• Executed high-conversion sales closures, managed digital order pipelines, and coordinated with cross-functional logistics teams to ensure prompt delivery timelines. Cashier & Server - Las Popochorronitas Pizzería (2025-11 - 2026-02) - Managed front-line customer service, processed high-volume financial transactions, and executed daily cash drawer reconciliation with zero discrepancies.
• Provided high-quality, efficient table service, ensuring rapid response times and elevated satisfaction standards in a high-volume environment.
• Assisted with daily administrative tasks and store closing operations to maintain optimal service quality and operational safety. Server & Operations Assistant - Ichiraku Ramen Restaurant (2022-01 - 2022-03) - Coordinated front-of-house table service and guest hospitality operations, resolving complex customer complaints gracefully.
• Assumed operational responsibilities for auditing, tracking, and replenishing food and beverage inventories to prevent stockouts.

Store

Manager & Cashier - Inversiones K Romero (2017-05 - 2021-04) - Oversaw daily boutique operations, including retail sales, storefront visual presentation, and team coordination.

• Controlled end-to-end inventory management, tracking stock levels, and supervising vendor relationships.
• Managed cash flows, processing public payments and handling financial record-keeping under high-trust standards.

High School Diploma - Sciences - Unidad Educativa "Bello monte" (2016)