Sylvia Ong

Experienced customer service professional with over 10 years of experience in complaint handling, case management and customer communication within technical and service-oriented environments. Specialized in handling complex customer inquiries and warranty disputes, with a strong focus on problem-solving and customer satisfaction. Accustomed to working independently and remotely, even under high pressure.

Strong communication skills in Dutch and English, with practical knowledge of Spanish. Currently seeking a part-time position in customer service.

Technical Field Service Planner at ZIUT (2007 – 2009) Daily scheduling of field service technicians, supporting engineers and coordinating activities, contact with municipalities and monitoring planning processes • Daily scheduling of field service technicians • Supporting engineers and coordinating activities • Contact with municipalities and monitoring planning processes Customer Service Representative (Aftercare & Warranty) at Dura Vermeer (2009 – 2017) Handling aftercare complaints and warranty cases, coordinating service technicians, managing complex disputes, acting as a liaison between customers and external parties • Handling aftercare complaints and warranty cases • Coordinating service technicians • Managing complex disputes • Acting as a liaison between customers and external parties Customer Service Representative (Project-based) at YourSurprise (2024 – 2026) Customer contact via chat, email, and phone, supporting international customers, working under pressure during peak periods • Customer contact via chat, email, and phone • Supporting international customers • Working under pressure during peak periods

MBO Management in Management

HBO Communication in Communication

Basic Construction Studies in Construction