Sofía Ruiz

Result-driven professional with strong experience in sales, customer service, and administrative support. Proven ability in customer reception, phone etiquette, conflict resolution, and efficient office document management. Responsible, proactive, and articulate individual focused on delivering excellent customer care, with a high readiness to adapt and quickly master corporate systems and procedures.

Cashier - Table Pong

(2024-05 - 2024-06)

• Managed billing and payment processing in a fast-paced, high-volume environment, ensuring financial accuracy and agile, efficient customer service.

Cashier - Mundo Total

(2022-09 - 2022-11)

• Processed product sales utilizing diverse payment methods, including cash, foreign currency, point-of-sale (POS) terminals, and digital payment platforms.

Sales Advisor / Department Supervisor - Ilahui (Beauty Department)

(2022-02 - 2022-09)

• Assumed full ownership of the department's merchandise inventory, ensuring strict organization and timely reporting.
• Delivered direct, high-quality customer assistance and successfully met sales targets.

Sales Advisor - Nike Stores

(2021-11 - 2022-02)

• Provided exceptional customer service by actively identifying and fulfilling client needs.
• Maintained daily merchandise inventory across both the stockroom and the sales floor.
• Offered proactive support in basic in-store administrative tasks as required.

Store Supervisor - AR Design

(2019-01 - 2019-10)

• Coordinated store opening and closing procedures, ensuring commercial facility security.
• Executed precise management, control, and daily balancing of the cash register.
• Supervised inventory management, including product reception, tracking, and visual merchandising.

High School Diploma in Sciences - Bolívar y Palacios School (2012 - 2017)