Yrogresetnof

Proactive Customer Experience Advocate with 5+ years of experience in international markets (USA, UK, LATAM). Proven track record in resolving complex billing issues, managing high-volume order processing, and maintaining 95%+ customer satisfaction ratings. Skilled in CRM and OMS management, dedicated to driving brand loyalty through efficient, empathetic service. Available for immediate start.

Customer Care Agent at Jewelry Television (2024-09 – 2025-07)

• Resolved an average of 50+ daily inquiries via phone and chat, maintaining a consistent 4.8/5 CSAT (Customer Satisfaction) score.
• Streamlined the ordering process by accurately utilizing OMS software, reducing average ticket resolution time by 15%.
• Managed secure payment processing and fraud prevention protocols for high-value luxury goods.

Customer Care Agent at RingWork (2023-04 – 2024-08)

• Spearheaded logistics support for UK-based customers, decreasing "where is my order" (WISMO) escalations by providing proactive tracking updates.
• Navigated multi-channel CRM systems to document 100% of customer interactions, ensuring seamless cross-departmental handoffs.