Đạt Đỗ

Detail-oriented and organized professional with experience in data management, reporting, operational coordination, and system administration within logistics and transportation environments. Proficient in Excel, Google Sheets, and data tracking systems with strong attention to accuracy, document handling, and process compliance. Able to work efficiently in fast-paced environments while maintaining high standards of data quality and organization.

Transport Operations Lead at Xanh SM (Vingroup) (2024-07 – 2026-03)

• Maintained and monitored operational data (revenue performance, customer rating) ensuring accuracy and timely reporting.
• Applied data-driven insights to improve fleet productivity and operational efficiency.
• Developed and executed operational strategies to align with business growth and service targets.
• Collaborated with other departments to resolve data discrepancies and operational issues.
• Conducted weekly/monthly performance reviews and identified trends to improve performance outcomes.
• Managed documentation and ensured compliance with operational procedures.

Logistics Operations Lead at GOGOX Vietnam (2022-03 – 2024-04)

• Led transport and distribution planning, optimizing cost efficiency and delivery performance.
• Collaborated with Business Development to build pricing proposals and bidding strategies, increasing win rate by 20%.
• Managed subcontractors and partners to ensure optimal capacity utilization.
• Executed 10+ large-scale logistics projects with strong focus on timeline and cost control.
• Generated insights from operational data to improve service performance and customer satisfaction.

Senior Operations Executive at GOGOX Vietnam (2020-04 – 2022-02)

• Conducted data analysis and reporting (weekly/monthly, MoM/YoY) to support operational and pricing decisions.
• Supported transport solution design (routing, driver allocation, capacity planning).
• Managed quotations, billing, and cost tracking for B2B clients.
• Coordinated driver supply and vendor sourcing to match market demand and project requirements.

Operations Executive at GIDO – Digital Forwarding Platform (2018-07 – 2020-04)

• Managed delivery schedules and updated shipment information in internal systems
• Coordinated with carriers to ensure accurate and timely data updates
• Maintained inventory and operational records with high attention to detail

Community Support Representative at Uber Vietnam (2016-01 – 2018-03)

• Delivered high-quality service across multiple support platforms (email and phone).
• Triaged issues and escalated them when necessary.
• Mastered multiple systems (knowledge base and various contact management systems).

Bachelor of Business Administration in International Business Administration – Ho Chi Minh City University of Foreign Languages - Information Technology (HUFLIT) (2011 – 2015)