Bảo Lê

Provided direct technical support for over 500 students during on-campus exams, ensuring stable system operations and timely troubleshooting. Supported the online learning system for over 20,000 students, resolving access, system, and network connectivity issues.

Configured and operated network systems: WiFi, Routers, Switches, and Access Points.

IT Network / IT Helpdesk at Ho Chi Minh City University of Transport (2024-09 – 2026-03)

• Provided direct technical support for over 500 students during on-campus exams, ensuring stable system operations and timely troubleshooting.
• Supported the online learning system for over 20,000 students, resolving access, system, and network connectivity issues.
• Configured and operated network systems: WiFi, Routers, Switches, and Access Points.
• Managed network devices, ensuring stable connections and optimizing network performance.
• Administered server systems, supporting operations and resolving system issues.
• Troubleshot network issues (LAN/WiFi, IP conflicts, DNS errors) to maintain stable connectivity.
• Assisted in relocating and installing the university's new server room.
• Installed, maintained, and repaired computers, printers, and IT equipment.
• Managed computer labs; proposed hardware upgrades, repairs, and equipment liquidation.
• Performed routine maintenance of IT infrastructure and systems.
• Administered the CCTV system and campus-wide WiFi network.
• Drafted documentation and created video tutorials for the online learning system.
• Supported lecturers and students in utilizing the online learning platform.

Team Lead – Enterprise Semester at Ho Chi Minh City University of Transport (2025-03 – 2025-09)

• Led a team of over 30 students across 3 campuses; assigned tasks and monitored project progress.
• Received technical requests from lecturers and appropriately delegated tasks to team members.
• Instructed and supervised the installation and deployment of Access Points in classrooms.
• Mentored students on network configuration, system administration, and troubleshooting techniques.
• Ensured the stable operation of computer lab systems and network infrastructure across multiple campuses.

Information Technology – Ho Chi Minh City University of Transport