Trường Nguyễn

Introducing new clients to trade with the broker. Maintain a long-term relationship with the clients Guiding clients through the process of filling out paper work.

Introducing Broker Forex at AETOS CAPITAL GROUP PTY LTD (2019 – 2020)

• Introducing new clients to trade with the broker.
• Maintain a long-term relationship with the clients
• Guiding clients through the process of filling out paper work.
• Providing other supports when needed.
• Help the company organize webinars, workshops.

Customer Service at SAVILLS VIETNAM (2021 – 2022)

• Receive and timely transfer external phone calls to the individual or department involved.
• Provide basic project information if required.
• Receive all complaints / requests from residents and forward to relevant department or report directly to line manager. Keep tracking of the cases until it is resolved.
• Coordinate with other departments such as accounting, engineering, hygiene and security.
• Track and update residential information.
• Support residents / tenants to register water usage norms.
• Follow residents’ repair request.
• Perform all other duties assigned by line manager.

Relationship Manager at E-GLOBAL TRADE & FINANCE GROUP (2022 – 2024)

• Responsible for building business in online financial market through gaining new partners through offline activities (visiting events, seminars, expos,...)
• Identifying and networking with prospective clients, generating business for existing partners and achieving profitability and increased sales growth.
• Meeting partners when neccessary and re-assuring them of the company product.
• Providing management with market feedback.
• Analyzing marketing trends and tracking competitors, activities and providing valuable inputs for fine tuning operation and market feedback.
• To establish and build strong relationship with partners.
• To meet and exceed monthly/quarterly targets.
• To assist in the organization of educational events.
• To provide daily support to all of Company partners on a reactive basis.
• Participate in the company's marketing activities and promotional campaigns for customer acquisition and conversion.

Customer Service/ Technical Support at ADVANCE SOLUTIONS TECHNOLOGY CO LTD & NOVAPAY SUPPORT CO LTD (2024 – 2026)

• Answer incoming calls and address customer inquiries in both English and Vietnamese.
• Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, milk tea shops establishments across the US.
• Manage outbound customer calls professionally and efficiently.
• Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company’s equipment and services.
• Ensure high-quality service to enhance customer satisfaction and retention.