Chung Tran
Project management/ Account manager/ Quality Assurance
Thuê người này
Gửi đề nghị công việc trực tiếp cho ứng viên này
Giới thiệu
Results-driven Commercial & Operations professional with 7+ years of experience across digital platforms and B2B industries. Proven track record in driving performance optimization, managing key accounts, and translating data insights into actionable strategies to improve market performance and operational efficiency. Strong in stakeholder management, cross-functional collaboration, and scaling business operations in fast-paced environments.
Kinh nghiệm
TIKTOK TECHNOLOGIES VIETNAM Co., Ltd, - BYTEDANCE group
Senior Safety Labeling Quality Assurance (Aug 2024- on going)
Key Responsibilities
- Owner end-to-end performance management for Viet Nam market, constantly sustaining 95-98% quality accuracy, ensuring stable operations under high risk and fast changing environments
- Drove performance improvement initiatives through Root cause analysis (RCA), reduce repeat error rate by 35% and significantly improving execution consistency
- Established governance and alignment frameworks (calibration session, SOP standardization), improving cross-functional support consistency across QA, Operation, and BPO teams
- Acted as a key stakeholder bridge between cross-functional teams (Operations, BPO), influence in decisions making and ensuring smooth roll-out of new policies and workflow change
- Analyze performance data and operational risks to identify gaps, propose improvements, and enhance overall efficiency and quality outcomes to improve user experience and platform trust
Achievement
- Top highest performer in Performance Review 2025 (Rating: “Excellent”), promoted to a higher level. Ranked Top 5 QA globally by highest score in Global Policy Testing.
- Mentored and onboard-ed 5 new joiners, ramp-up and improving early-stage quality consistency.
- Hosted/co-hosted internal employee events at TikTok Vietnam office: ByteDance 15th Anniversary (Mar 2026), New Joiner Meetup (May 2025), Open House (Sep 2025), Year-End Event (Dec 2025), Senior Core ops specialist (Aug 2021- Aug 2024)
Contact: Ms Celine- 0343715185
Học vấn
Bachelor of English Language, Hue university college of foreign languages.
