Hien Mai

Short-term objectives: A Senior Quality Specialist with nearly 8 years of experience in both manufacturing and software process auditing. Seeking a challenging position in a professional manufacturing environment to leverage my comprehensive quality background, improve operational efficiency, and ensure strict product quality. Long-term goals: I want to become a valued employee of a company.

I want to make a difference and I'm willing to work hard to achieve this goal. I want a special career that I can be proud of.

Process Quality Assurance Executive at Smart OSC (2025-09 – Present)

• Monitored and audited weekly project status and process compliance to ensure absolute alignment with quality standards.
• Executed monthly process and security audits to identify system vulnerabilities and ensure strict organizational compliance.
• Proactively forecasted project risks and issues, establishing timely mitigation and contingency plans.
• Tailored existing processes and designed new workflows for newly established project lines to optimize delivery efficiency.
• Collected and analyzed key project metrics to drive data-driven process and quality improvements.
• Actively contributed to the Process Improvement Team.
• Enforced strict quality gates for software packages before client release while fostering cross-functional team collaboration.

Quality Assurance at FPT Software Ho Chi Minh (2022-04 – 2025-09)

• Collaborated closely with Project Manager and cross-functional teams to execute process & product verification, measurement & analysis for Software/IT/Service projects.
• Defined and implemented software quality assurance plans, ensuring alignment with existing processes and standards. Monitored process compliance, tools, and methodologies throughout the development lifecycle.
• Conducted process and work product reviews to ensure adherence to company standards and templates.
• Generated quality status reports and communicated progress to relevant management levels.
• Identified and escalated unresolved quality issues according to established procedures.
• Participated in internal process assessments, audits, and risk evaluations during the quotation phase.
• Proposed and supported project-specific process improvements based on evolving customer requirements.
• Performed additional tasks assigned by line manager.

Quality control staff at VIEDAM M&R CO., LTD (2018-05 – 2022-04)

• Proficient in using all measuring tools within the department; read and analyze measurement results.
• Operate the Coordinate Measuring Machine (CMM).
• Understand production technology processes and product characteristics.
• Supervise the implementation of product quality standards. Monitor product quality during the production process to ensure compliance with the customer's quality standards.
• Handle customer feedback and coordinate with the Department Manager to resolve issues.
• Manage sample storage, disposal, and update records accordingly.
• Perform other tasks as assigned by the Department Manager.
• Maintain and enhance the quality management system.

Quality Assurance at NIDEC SEIMITSU VIET NAM CORPORATION (2017-05 – 2018-05)

• Lead problem-solving initiatives and root cause analysis activities with suppliers and customers to prevent the recurrence of non-conformities.
• Ensure production quality complies with regulations.
• Prepare and submit reports to superiors.
• Collaborate with suppliers to address and improve product quality.

Quality & production control at Hong Thanh Long Co.,Ltd (2016-05 – 2017-05)

• Plan production schedules, including start and end times.
• Monitor daily productivity of each machine.
• Inspect machinery conditions on a daily basis.
• Track the status of instruments and equipment.
• Manage quality in compliance with international ISO standards. Prepare weekly and monthly reports.
• Assist in customer audits.

Industrial Engineering – HCMC University of Technology and Engineering (2012-08 – 2016-12)