Fractional Product Owner & Business Analyst at Freelance (2024-03 – Present)
Delivering high-impact product strategy, AI agent architecture, and end-to-end requirement engineering for global enterprise software vendors and high-growth startups across FinTech, HealthTech, and InsurTech verticals.
- Project 1: Global Enterprise Composable Banking Vendor (FinTech)
- Role & Scope: Product Consultant | Next-generation omni-channel digital banking platform unifying retail, business, and wealth banking operations.
- Specification Ownership & BRD Sign-Off: Accountable for driving complex end-to-end specifications to completion within a fixed-date delivery model; authored and secured formal client sign-offs on Business Requirement Documents while aligning UX, Solution Architecture, and Engineering Managers.
- Proxy Product Ownership & Roadmap Planning: Partnered closely with Product Managers on quarterly/yearly roadmap planning, market trend research, competitor benchmarking, and value stream risk mitigation; managed backlog health, scope definition, and guardrails in Jira.
- Adopt vs. Build Analysis & R&D Alignment: Conducted functional gap analysis against OOTB capabilities and quantified "Adopt vs. Build" value trade-offs; managed Change Requests, feature requests, and bug reports directly with core R&D teams.
- Agentic SDLC & AI-Default Workflow: Strategically applied AI tools (Gemini, Claude, GPT) and Agentic SDLC flows to translate stakeholder workshop recordings and unstructured notes into structured BRDs, Epics, User Stories, and Backend tasks - accelerating discovery velocity by ~40%.
- Stakeholder Enablement & Demos: Served as client trusted advisor and functional subject matter expert for Customer Success, Sales, and Solution teams; led interactive Miro workshops, delivered product demos, and advised on product customization best practices.
- Project 2: Healthcare AI & Precision Longevity Ecosystem (HealthTech)
- Role & Product: Senior Business Analyst | Automated clinical intelligence platform delivering "Clinic in a Box" solutions, lab data ingestion, and tailored protocol generation at scale.
- Ecosystem Requirements Engineering: Elicited complex functional requirements and system interfaces for automated lab API ingestion, citation-backed recommendation algorithms, e-prescribing, and wearable device integrations.
- UX & Workflow Optimization: Designed seamless patient-physician interaction workflows and app-based portal UX alongside product designers, transforming medical practices into scalable wellness systems.
- Project 3: Rules-Based Automated Underwriting Platform (InsurTech)
- Role & Product: Product Owner | Centralized risk decisioning hub automating applicant data ingestion, external credit checks, and rules-based risk scoring algorithms.
- Workflow Logic & System Optimization: Served as Product Owner for web application redesign; performed business process gap analysis, defined functional workflows, and aligned wireframes with UX designers.
- Decision Engine Modernization: Streamlined underwriting evaluation speed and decision accuracy by translating legacy manual rulebooks into structured automated engine logic.
- Cross-Engagement AI Workflow Execution: Integrated Claude, GPT, Gemini, and Cursor across all client engagements to perform multi-document BRD synthesis, code inspection, API schema validation, automated edge-case analysis, and custom BA agent deployment—accelerating project setup and backlog drafting velocity by ~40%.
Senior Product Manager (Integration Studio) at Treasure Data (2022-09 – 2024-01)
Treasure Data is a leading US enterprise Customer Data Cloud (CDP) serving Fortune 500 companies with central data ingestion and activation frameworks.
- Product Strategy & Roadmapping: Led product vision, roadmapping, and feature prioritization for the Integration Studio framework, overseeing enterprise data ingestion and activation connectors based on customer feedback and telemetry.
- Data Governance & Compliance: Partnered with security, legal, and engineering teams to enforce international data governance, privacy, and compliance standards (GDPR/CCPA) across core data integration connectors.
- GTM & Telemetry Analytics: Analyzed connector performance telemetry using Kibana and Google Analytics; conducted user discovery interviews and collaborated with Engineering, Sales, and Customer Success squads on technical client onboarding.
Product Owner at EQONEX Group (Nasdaq: EQOS) (2021-09 – 2022-07)
EQONEX Group was a Nasdaq-listed digital asset financial services company delivering compliant cryptocurrency exchange and trading infrastructure.
- Agile Operations Portal: Spearheaded product ownership for the internal Operations Portal System, establishing Agile/Scrum standards, Jira/Confluence structures, OKR tracking, and cross-squad dependency management post-insourcing.
- Fiat On-Ramp & Risk Screening: Designed and deployed a compliant Fiat On-Ramp pipeline integrating PRISM real-time risk screening, automated payment processing, and off-chain transaction batching.
- Automated Rebalancing & Travel Rule: Automated FATF Travel Rule compliance workflows for virtual asset transfers and built an Automated Credit Rebalancing tool to eliminate manual liquidation risk for market makers.
Senior Business Analyst / Product Owner at Success Software & 2WA (2018-01 – 2021-02)
Software consulting and IT outsourcing agencies specializing in enterprise ERP implementations (Odoo), AI products, and BPO automation across SEA.
- Enterprise ERP Solutions: Led end-to-end requirement engineering, BPMN workflows, and deployment for 10+ custom Odoo ERP implementations (CRM, Inventory, POS, VOIP) for retail, logistics, and healthcare clients.
- AI & FinTech Mobile Products: Managed product discovery and functional specs for Snapp! (AI image processing app for identity badges) and OppJar (FinTech social savings mobile app).
- RPA & Document Automation: Designed workflows for BPO document processing platforms incorporating OCR technology and Robotic Process Automation (RPA) to automate high-complexity data entry.
Supervisor / Product Owner at AIA Vietnam (2019-07 – 2019-10)
AIA Vietnam is a subsidiary of AIA Group, the largest independent publicly listed pan-Asian life insurance group.
- Agency Recruitment Mobile App: Launched the Agency Recruitment Mobile App, achieving a 60% user acquisition rate in Month 1 and reducing new agent 90-day turnover rate by 5%.
- Distribution Portal & Partner Integrations: Productized the Agent Distribution Portal and CRM tool; spearheaded API integrations with Phuong Trang Travel Bus for nationwide lead acquisition campaigns.
Integration Engineer / BA at Dicentral (2018 – 2019)
- Built B2B EDI data integrations between supply chain platforms and enterprise ERPs (SAP, NetSuite).
Automation QA / BA at Robert Bosch Vietnam (2016 – 2018)
- Validated ECU automotive software and IoT safety communication systems for Jaguar Land Rover, Honda, and Suzuki.
Automation QA / Android Developer at TMA Solutions & EDUNET (2015 – 2016)
- Built Android UI modules and executed automated testing suites.
