Customer Service & Data Team Leader / Business Development at TMT INSURANCE GROUP (2022-06 – 2026-03)
Led and developed a customer service team with focus on performance management, sales targets, and customer satisfaction. Managed escalations, implemented data-driven processes, pursued new business opportunities, and maintained key account relationships.
- Led and developed a customer service team, driving performance through coaching, regular feedback, and a culture of accountability.
- Consistently met and exceeded individual and team sales targets while maintaining high customer satisfaction scores.
- Managed escalations and complex complaints, resolving issues efficiently and retaining client trust.
- Implemented data-driven processes to track team KPIs and identify performance gaps before they became problems.
- Identified and pursued new business opportunities through market research, cold outreach, and strategic networking.
- Managed a portfolio of key accounts, acting as primary point of contact and ensuring long-term retention.
- Prepared and delivered compelling proposals and presentations to senior decision-makers.
- Tracked pipeline activity in CRM systems and reported on conversion metrics and revenue forecasts.
- Collaborated cross-functionally with marketing and operations to align sales strategy with business goals.
QA/QC Officer at Architect & Construction Service Corporation II (2020-05 – 2022-04)
Monitored on-site construction activities to ensure compliance with approved plans and quality standards. Identified non-conformances early, maintained QA/QC documentation, and coordinated with contractors and consultants.
- Monitored on-site construction activities to verify compliance with approved plans, specifications, and quality standards.
- Identified and escalated non-conformances early, reducing rework and minimizing project delays.
- Maintained accurate QA/QC documentation including inspection reports, material submittals, and NCR logs.
- Coordinated with consultants, contractors, and site teams to facilitate efficient inspection workflows.
- Contributed to project close-out by ensuring all quality records were complete, organized, and audit-ready.
Sales Staff at Kim Oanh Real Estate (2019-11 – 2020-03)
Developed product expertise in real estate categories including land, apartments, and residential properties. Built qualified lead pipelines and managed end-to-end transaction coordination.
- Developed deep product expertise across land, apartment, and residential property categories.
- Built and managed a qualified lead pipeline through networking, referrals, and targeted outreach campaigns.
- Conducted property presentations that clearly communicated value and addressed client objections.
- Managed end-to-end transaction coordination including documentation, negotiation support, and deal closure.
Private Tutor at Self-employment (2017-10 – 2019-06)
Provided personalized one-on-one instruction with focus on conceptual understanding. Designed tailored lesson plans and tracked student progress systematically.
- Designed tailored lesson plans aligned to each student's learning style, pace, and goals.
- Delivered one-on-one instruction with a focus on building conceptual understanding, not just exam technique.
- Built trust with students and parents through clear communication, reliability, and genuine investment in outcomes.
- Tracked student progress systematically and adapted methods in response to performance data.
