Do Martin

A dedicated professional driven by curiosity and a commitment to full project ownership. I prioritize honesty and transparent communication to ensure goals are met with integrity. A proactive learner, I thrive in challenging environments that require adaptability and high-quality, responsible results.

Customer Service & Data Team Leader / Business Development at TMT INSURANCE GROUP (2022-06 – 2026-03)

Led and developed a customer service team with focus on performance management, sales targets, and customer satisfaction. Managed escalations, implemented data-driven processes, pursued new business opportunities, and maintained key account relationships.

• Led and developed a customer service team, driving performance through coaching, regular feedback, and a culture of accountability.
• Consistently met and exceeded individual and team sales targets while maintaining high customer satisfaction scores.
• Managed escalations and complex complaints, resolving issues efficiently and retaining client trust.
• Implemented data-driven processes to track team KPIs and identify performance gaps before they became problems.
• Identified and pursued new business opportunities through market research, cold outreach, and strategic networking.
• Managed a portfolio of key accounts, acting as primary point of contact and ensuring long-term retention.
• Prepared and delivered compelling proposals and presentations to senior decision-makers.
• Tracked pipeline activity in CRM systems and reported on conversion metrics and revenue forecasts.
• Collaborated cross-functionally with marketing and operations to align sales strategy with business goals.

QA/QC Officer at Architect & Construction Service Corporation II (2020-05 – 2022-04)

Monitored on-site construction activities to ensure compliance with approved plans and quality standards. Identified non-conformances early, maintained QA/QC documentation, and coordinated with contractors and consultants.

• Monitored on-site construction activities to verify compliance with approved plans, specifications, and quality standards.
• Identified and escalated non-conformances early, reducing rework and minimizing project delays.
• Maintained accurate QA/QC documentation including inspection reports, material submittals, and NCR logs.
• Coordinated with consultants, contractors, and site teams to facilitate efficient inspection workflows.
• Contributed to project close-out by ensuring all quality records were complete, organized, and audit-ready.

Sales Staff at Kim Oanh Real Estate (2019-11 – 2020-03)

Developed product expertise in real estate categories including land, apartments, and residential properties. Built qualified lead pipelines and managed end-to-end transaction coordination.

• Developed deep product expertise across land, apartment, and residential property categories.
• Built and managed a qualified lead pipeline through networking, referrals, and targeted outreach campaigns.
• Conducted property presentations that clearly communicated value and addressed client objections.
• Managed end-to-end transaction coordination including documentation, negotiation support, and deal closure.

Private Tutor at Self-employment (2017-10 – 2019-06)

Provided personalized one-on-one instruction with focus on conceptual understanding. Designed tailored lesson plans and tracked student progress systematically.

• Designed tailored lesson plans aligned to each student's learning style, pace, and goals.
• Delivered one-on-one instruction with a focus on building conceptual understanding, not just exam technique.
• Built trust with students and parents through clear communication, reliability, and genuine investment in outcomes.
• Tracked student progress systematically and adapted methods in response to performance data.

Bachelor of Engineering in Transportation Engineering – Ho Chi Minh City University of Technology (HCMUT) (2015 – 2019)