Duc Van

I am an experienced Salesforce Administrator with a background in automating business processes, integrating systems, and improving workflows. I enjoy working with low-code development and automation platforms to help companies save time and work more efficiently. My goal is to create solutions that simplify tasks, reduce manual work, and ensure smooth data flow between different systems.

I am passionate about problem-solving and finding better ways to manage operations through automation. I am looking for an opportunity to use my skills to support businesses in optimizing their processes and achieving their goals.

Salesforce Administrator at AFR Cloud Computing (2023-09 – 2026-03)

Product: Sales Cloud & Service Cloud Responsibilities:

• Configured Salesforce environment for the new customers
• Designed and implemented automation solutions to streamline business processes
• Integrated with the third-party software
• Maintained data integrity
• Trained new users on Salesforce functionality and best practices
• Assisted users with any technical issues, troubleshoot problems, and provide guidance

Salesforce Administrator - Key Projects at AFR Cloud Computing (2023-09 – 2026-03)

Nuo for Life – Service Cloud Implementation

• Configured Case Management in Service Cloud
• Integrated Facebook and Web Chat into Salesforce
• Built dashboards and visualizations using Analytics Studio (datasets & reports)

Salesforce Administrator - Key Projects at AFR Cloud Computing (2023-09 – 2026-03)

Trung Dong Corporation – Data Migration & UAT Support

• Validated and prepared master data from the legacy ERP system
• Imported master data into Salesforce
• Supported users during the UAT phase

Salesforce Administrator - Key Projects at AFR Cloud Computing (2023-09 – 2026-03)

TCL Logistic - Salesforce Automation & Data Migration

• Built Flows to automate logistics and HR tasks
• Created page layouts optimized for mobile application users
• Migrated employee data from legacy HR system to Salesforce HR app

Salesforce Administrator - Key Projects at AFR Cloud Computing (2023-09 – 2026-03)

TripBooking - Marketing Cloud Journey Builder

• Integrated Marketing Cloud with Sales Cloud to transfer Leads seamlessly
• Designed journeys for personalized emails, vouchers, newsletters, and trip reminders, enhancing customer engagement
• Developed a solution to transfer leads from TikTok and Facebook Lead Ads from Marketing Cloud to Sales Cloud using AMPscript and JavaScript

Salesforce Administrator - Key Projects at AFR Cloud Computing (2023-09 – 2026-03)

Bok Seng Dry Port (Cambodia) - Org Split & Data Migration

• Managed Salesforce org split project (1 org → 2 separate environments)
• Migrated CMS data, attachments, and files between Salesforce environments
• Ensured data integrity and consistency during the migration process
• Validated migrated data and supported post-migration verification

Salesforce Administrator - Key Projects at AFR Cloud Computing (2023-09 – 2026-03)

HOSO (Vietnam) - Integrated with Lark

• Developed Salesforce Flow automations to support business processes
• Implemented API-based integration to synchronize data between Lark and Salesforce
• Ensured data accuracy and implemented basic error logging during synchronization

Salesforce Administrator - Additional Experience at AFR Cloud Computing (2023-09 – 2026-03)

Additional Salesforce Administrator Experience

• Configured and customized Salesforce orgs
• Designed and implemented Flow automations
• Managed roles, profiles, permission sets, and security
• Set up Einstein Activity Capture
• Provided user training and post-go-live support

IT Support at ITM Management (2022-02 – 2023-08)

• Deployed and implemented the security solution
• Helped management identify workflow issues and find solutions
• Monitored and reported incident issues with the network
• Assisted end-users with hardware and software issues, troubleshooting and resolving problems in a timely and efficient manner
• Installed and configured software and hardware, including operating systems, drivers, and applications
• Worked with other IT professionals to identify and resolve complex technical issues
• Maintained accurate records of all support requests and resolutions

Bachelor in Networks and Data Communications – Ton Duc Thang University, Vietnam (2018-08 – 2023-01)