Hien Xuan

Customer Response & Compliance at N.E.W VietNam Co., Ltd. (2024-01 – Present)

Ensure prompt handling and resolution of customer requests
Analyze and address customer quality complaints, identifying root causes and corrective actions
Ensure timely submission of quality data and documentation to customers (8D, 5 Why)
Continuously update, improve, and report on quality-related requirements and actions
Maintain readiness of quality records for annual audits and assessments (CQI-9, internal self-assessments, etc.)
Update and manage CSR, QHB, customer standards, and related documentation
Participate in new product development (PPAP) by preparing FMEA, Flow Chart, Control Plan, and related documents
Track customer request progress and coordinate with internal teams to ensure on-time completion

Production Planning, Procurement at VietNam Takagi (2023-01 – 2024-01)

Ensure production is carried out according to approved production plans
Ensure the production planning team clearly understands all stages of the manufacturing process
Monitor and supervise production processes to ensure compliance with regulations and standards
Ensure products are completed as scheduled, minimizing production costs
Calculate costs and develop purchasing plans, ensuring raw materials are always available
Report, evaluate, and analyze production results to develop more effective plans for subsequent production cycles
Inspect and monitor production quality, ensuring consistency and compliance with quality standards
Manage over 10 supplier contracts, ensuring goods fully comply with contractual requirements
Ensure raw materials and outsourced/processed goods meet quality standards and contract specifications
Control and optimize costs, ensuring expenditures align with approved plans and budgets
Manage purchasing planning processes and propose solutions to improve efficiency and effectiveness
Build and maintain strong supplier relationships, conducting negotiations to achieve effective cost savings

Order Management, Customer Service – Logistic & Inventory at CQS Precision Die Casting Inc Co. (2020-01 – 2023-01)

Ensure quantities and quality are delivered on time in accordance with production plans and customer orders
Monitor and update inventory, ensuring raw materials are supplied in a timely manner for production
Oversee the packaging process to ensure compliance with customers' packaging standards
Prepare documents and records for goods released from the warehouse
Check and monitor invoices, promptly identifying and correcting errors before sending to customers
Coordinate with logistics and transportation service providers to ensure goods are delivered safely
Handle customer complaints, feedback, and quality issues, ensuring customer satisfaction
Respond to and resolve customer issues promptly, achieving a 95% customer satisfaction rate
Coordinate transportation and logistics, prioritizing safety and compliance to ensure timely and efficient delivery
Ensure optimal inventory levels are consistently maintained
Analyze logistics costs and implement improvements to enhance transportation efficiency
Develop supply plans and contingency/backup sourcing solutions to ensure continuity

Order Management at Buwon Vina Co., Ltd. (2019-01 – 2020-01)

Ensure quantities and quality are delivered on time in accordance with production plans and customer orders
Monitor and update inventory, ensuring raw materials are supplied in a timely manner for production
Oversee the packaging process to ensure compliance with customers' packaging standards
Prepare documents and records for goods released from the warehouse
Check and monitor invoices, promptly identifying and correcting errors before sending to customers
Coordinate with logistics and transportation service providers to ensure goods are delivered safely
Handle customer complaints, feedback, and quality issues, ensuring customer satisfaction

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