Hoa Tran

Dynamic hospitality and guest experience professional with hands-on experience in event operations, customer engagement, and cross-functional coordination. Skilled in executing high-quality guest experiences, coordinating vendors and event logistics, and supporting brand-focused campaigns in fast-paced hospitality environments. Strong background in client relations, project coordination, and promotional execution with bilingual communication skills in English and Vietnamese.

Event Operations Executive at Van Nghia Manor Wedding & Convention (2024-06 – Present)

• Managed end-to-end execution of 50+ large-scale weddings and corporate events annually, serving 100–300 guests while ensuring premium client experiences and brand consistency.
• Acted as primary client liaison, delivering tailored consultations, negotiating service packages, and contributing to a 35% increase in upsell revenue through customer-focused event solutions.
• Supported promotional campaigns, event visual presentation, and seasonal branding activities across social media and on-site guest experiences.
• Collaborated with photographers, decorators, and creative vendors to execute event concepts, oversee on-site content capture, and strengthen customer engagement and referral generation.

Front Office Intern at Pullman Saigon Centre (2024-02 – 2024-05)

• Delivered guest support and resolved operational inquiries efficiently in a fast-paced international hotel environment while maintaining high service standards.
• Handled guest inquiries and coordinated with departments to resolve requests efficiently
• Contributed to guest engagement initiatives and experiential event activities to strengthen customer satisfaction and brand loyalty.

Freelance / Project-based at Social Media Admin – Event Campaigns (2025-11 – Present)

• Contributed to guest engagement initiatives and experiential event activities to strengthen customer satisfaction and brand loyalty.
• keting and design teams to execute campaigns, providing timely updates to clients and internal stakeholders.

Bachelor of Tourism & Hospitality Management in Tourism & Hospitality Management – RMIT University, Vietnam (2021 – 2025)

Bachelor of Business Management in Business Management – California State University, Fullerton (2019 – 2020)