Hưng Đào Tấn

Healthcare IT Manager with over 15 years of experience leading IT operations, enterprise healthcare applications, and digital transformation initiatives across hospitals, healthcare groups, and healthcare technology companies. Experienced in managing multi-site healthcare IT environments, leading cross-functional teams, and delivering complex Hospital Information System (HIS) implementation projects from business analysis to go-live and operational support. Proven expertise in Hospital Information Systems (HIS), Electronic Medical Records (EMR), RIS/PACS integration, Health Insurance systems, ERP integration, vendor management, IT governance, application management, and project delivery.

Experienced in collaborating with Marketing, Operations, Sales, Medical Departments, IT teams, and external vendors to gather business requirements, develop functional specifications, manage implementation, optimize business processes, and deliver enterprise solutions aligned with organizational objectives. Recently participated in developing business and technical integration documentation between HIS and CRM systems within Hoan My Medical Corporation to support customer engagement and digital healthcare initiatives. Strong leadership, stakeholder management, and business analysis skills with extensive experience working with hospital executives, clinicians, software vendors, and multidisciplinary project teams.

Cluster IT Manager at Thuan My Group – Hoan My Medical Corporation (2024-10 – Present)

• Lead IT operations across three hospitals and one outpatient clinic.
• Manage an eight-member IT team responsible for healthcare applications, user support, and daily IT operations.
• Drive digital transformation initiatives aligned with business strategy.
• Oversee enterprise healthcare applications, ensuring high system availability and service quality.
• Coordinate application, infrastructure, security teams, and external vendors.
• Lead enterprise technology initiatives including Electronic Medical Records (EMR), HIS-CRM Integration, and Queue Management System implementation.
• Develop IT governance, operational standards, and service procedures.
• Partner with executive management to align technology with business objectives.
• Successfully led the Phase 1 implementation of the CRM platform across four healthcare facilities, ensuring project delivery on schedule and alignment with business objectives.
• Develop business and functional requirements for CRM solutions based on operational needs.
• Produce business and technical integration documentation between Hospital Information System (HIS) and CRM platform.

Project Implementation Lead at Simplify Healthtech Company Limited (IQVIA Vietnam) (2023-09 – 2024-09)

• Led implementation of IQVIA Hospital Information System (HIS).
• Conducted business requirement gathering with hospitals.
• Performed GAP analysis and functional consulting.
• Designed healthcare workflows and Health Insurance processes.
• Coordinated implementation teams and customer stakeholders.
• Supported system configuration, testing, training, UAT, and Go-live.
• Ensured successful project delivery according to customer requirements.

Business Analyst at Tam Anh General Hospital (2023-01 – 2023-08)

• Managed the transition of Hospital Information System source code from Dang Quang Software.
• Built development and testing environments using Oracle Database and Red Hat Linux.
• Performed business analysis, system documentation, and GAP analysis for application enhancements.
• Collaborated with clinical departments to optimize healthcare workflows and coordinated HIS – RIS/PACS integration.
• Delivered application training for hospital staff and supported software enhancement/maintenance activities.
• Key projects: HIS Source Code Transition, HIS – RIS/PACS Integration, Warehouse Management, Voucher Management.

IT Department Manager at Nova Healthcare Group (2022-03 – 2022-12)

• Managed daily IT operations supporting hospitals and clinics; led implementation and operation of HIS.
• Coordinated with software vendors and managed software lifecycle including deployment, maintenance, and upgrades.
• Planned annual IT budgets, developed IT procedures/governance, and conducted software/vendor evaluations.
• Successfully implemented healthcare applications on schedule, improved clinical-IT collaboration, and standardized IT procedures.

IT Department Manager at TWG Children's Hospital Long An (2020-07 – 2022-01)

• Established and managed IT Department; developed hospital IT strategy and operational roadmap.
• Led infrastructure deployment (servers, networks, workstations) and managed HIS, LIS, PACS, Accounting, and e-Invoice system implementations.
• Directed cybersecurity, database administration, disaster recovery planning, and annual IT budgeting.
• Successfully completed IT setup before hospital opening; achieved Level 4/5 Digital Hospital Assessment by the Long An Department of Health.

Project Manager – Hospital Information System at TWG Technical Corporation (2019-09 – 2020-06)

• Managed Hospital Information System implementation projects, conducted feasibility studies, and gathered business requirements.
• Evaluated software solutions, planned project schedules, coordinated resources, and managed project risks.

Project Manager at FPT Information System (FPT IS) (2012-09 – 2019-08)

• Managed HIS implementation projects nationwide; conducted business analysis and healthcare solution consulting.
• Coordinated software development, testing, deployment, post-go-live support, quality control, and stakeholder expectations.
• Selected Projects: Gia An 115 Hospital, Hoan My Sai Gon Hospital, Military Hospital 175, Tra Vinh Department of Health, Cao Nguyen General Hospital, Thien Hanh General Hospital, Hoan My Dong Nai Hospital, Binh Duong Hospital.
• Successfully delivered multiple HIS implementations on schedule across public and private hospitals.

Software Engineer / Software Consultant at Song An Trading & Service Co., Ltd. (2009 – 2012)

• Participated in software development, implementation, technical consulting, customer training, and system maintenance.

Software Developer at Medisoft (2008 – 2009)

• Developed, maintained, and tested software applications while providing customer support and troubleshooting.

Diploma in Software Development – Industrial University of Ho Chi Minh City