Hương Phan

Nhân viên xử lý hồ sơ

• 12/2023 - 06/2024: Document Processing Officer at Edulinks

Received information from consultants and guided customers to complete documents, translated documents, legalized documents, applied documents to schools and prepared Belgian visa documents. Guided and processed applications for Dutch schools.

• 05/2022 -11/2023: Case officer at Trust Education

Received information from the consultants, guided customers to fill out the information forms, and provided documents according to the checklist. Provided support to customers throughout the time they prepared documents, and answered customers' questions.

• Processed visitor and student visa application for Canada, Australia, and the United State (enrolment documents, edit study plans, financial statements).
• Paid consular fee for customers at the post office, scheduled an interview, and practiced interview (for US travel and student visa applications).
• Scheduled medical examinations, biometric collection appointment and guides customers through the biometric collection process at the HCMC visa application center (for Australia and Canada visitor and student visa applications)
• Tracked customers' files submitted to the Consulate, and updated results to the department head and customers.
• Instruct customers who have been granted a visa to complete any additional procedures.
• Supported in translating documents: transctipt, diplomas, business registration certificate, contracts, ect.
• Assisted customers in filling out ArriveCan customs declarations and booked airline tickets.
• Undertaken tasts as assigned by the manager.

2021: Bằng cử nhân tiếng Anh tại Đại học Ngoại ngữ Huế

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