Kim Ngan

Detail-oriented operations professional with 5+ years of experience in international freight forwarding and shipment coordination. Skilled in documentation management, shipment tracking, issue resolution, and coordinating with overseas agents, carriers, and customers. Strong attention to detail, organizational skills, and English communication.

Air Logistics Operations Specialist - KUEHNE + NAGEL VIETNAM - HO CHI MINH CITY, VIET NAM

(2024-05)

• Coordinate daily shipment activities with customers, overseas offices, carriers, warehouses, and customs teams.
• Monitor shipment progress and follow up on operational milestones to support timely execution.
• Investigate shipment delays, discrepancies, and operational issues, coordinating with stakeholders to achieve resolution.
• Provide shipment visibility through proactive updates and communication across teams.
• Support process improvement initiatives and operational reporting.
• Improved shipment visibility through proactive tracking and stakeholder communication.
• Enhanced operational efficiency by resolving shipment exceptions and coordination issues.
• Led process standardization for cross-border trucking shipments from Vietnam-Ha Noi, supporting a more consistent workflow across teams.

Air Export Operations Executive - UNIQUE LOGISTICS INTERNATIONAL - HO CHI MINH CITY, VIET NAM

(2020-12 - 2024-04)

• Coordinated end-to-end export shipments from booking to departure.
• Managed shipment documentation and maintained accurate operational records.
• Coordinated with airlines, overseas agents, suppliers, and customers to support shipment execution.
• Monitored shipment milestones and followed up on operational and documentation requirements.
• Resolved shipment and documentation issues to support cargo movement and service commitments.
• Supported cargo planning and shipment consolidation to optimize charter flight utilization.
• Improved documentation accuracy through careful record management and shipment follow-up.
• Supported timely shipment execution through proactive coordination with airlines and overseas partners.
• Enhanced charter flight utilization through shipment planning and cargo consolidation support.

Ocean Freight Operations Trainee - DHL GLOBAL FORWARDING - HO CHI MINH CITY, VIET NAM

(2020-04 - 2020-10)

• Assisted with import documentation processing and shipment record maintenance.
• Supported shipment tracking and operational follow-up activities.
• Assisted in document verification and shipment status updates.
• Contributed to smooth import shipment processing through timely document handling and operational support.
• Developed practical experience in shipment tracking, documentation management, and freight forwarding operations.
• Maintained accuracy and attention to detail when handling shipment records and operational documents.

Bachelor of International Business - International Business - Van Lang University (2016-06 - 2020-08)