Lam Dung

Project Manager & Business Analyst with experience leading software development projects from business analysis through delivery across AI-powered products, enterprise platforms, and manufacturing solutions. Skilled in requirement gathering, stakeholder management, Agile project delivery, and cross-functional collaboration. Experienced in translating complex business needs into scalable technical solutions while coordinating Product, Engineering, UI/UX, and QA teams.

Project Manager & Business Analyst at ANK VN Technology (2026-02 – Present)

• Lead end-to-end software projects from business analysis to delivery, ensuring alignment between business goals and technical implementation.
• Gather, analyze, and document business requirements, user stories, workflows, and functional specifications.
• Collaborate with Product Managers, UI/UX Designers, Developers, and QA teams throughout the Agile development lifecycle.
• Manage project planning, sprint execution, stakeholder communication, risk tracking, and delivery timelines.
• Facilitate requirement clarification, solution design discussions, and cross-functional coordination.
• Drive product improvements through process optimization, user feedback, and continuous delivery practices.
• Support product roadmap planning, release management, and project reporting.

IT Business Analyst & Technical Specialist at GCC Consultancy (2024-04 – 2026-01)

• Analyzed manufacturing business processes (production flow, material handling, and machine operations) to align system workflows with operational needs.
• Gathered and analyzed business requirements, translating them into system workflows and software solutions.
• Participated in requirement workshops and solution discussions to support system configuration and implementation approaches.
• Supported enterprise software implementation and configuration for ALPHACAM and CABINET VISION.
• Conducted software demos, user training, and post-implementation support to ensure effective system adoption.
• Prepared functional documentation, SOPs, and user guidelines to standardize processes.
• Facilitated bilingual (English–Vietnamese) client and internal meetings and prepared Meeting Minutes (MoM) to ensure stakeholder alignment.
• Supported company website development and maintenance, aligning content structure with business and system requirements.

Intern at GCC Consultancy (2023-03 – 2024-03)

• Gained hands-on experience with ALPHACAM and CABINET VISION, supporting CAD/CAM applications and manufacturing workflows.
• Assisted in system support, basic documentation, and internal tools to build a foundation in enterprise software and technical operations.

Founder at Sneaker Drop (2021-12 – Present)

• Specializing in the wholesale and retail of new sneaker models. Always available, free shipping throughout Vietnam and shipping to neighboring areas.

Program Development Intern at CEH IT Service (2024-05 – 2024-07)

• Participated in the development of the first digital platform for Hateco Port's electronic port system. Designed user interface/experience (UI/UX) using Figma. Developed and implemented front-end components using ReactJS and Ant Design.

Freelance Designer at TB Media Group (2021-08 – 2022-06)

• Worked remotely as a freelance video content creator. Produced visual content and YouTube videos; researched creative materials for technology and education media.

Content Developer at Blockchain Work (2022-01 – 2022-03)

• Developed content ideas and produced video materials focused on technology and blockchain-related topics.
• Participated in the conceptualization, scripting, and creation of multimedia content for online platforms.

Video Editor at District 9 Young Pioneer Palace (2019-08 – 2020-08)

• Designed and edited video content for the organization's Facebook and YouTube channels.
• Supported the media team in filming, photography, lighting setup, and sound recording during ceremonies and events.

Bachelor's degree in English for Leaders Programme – HELP University (2022-08 – 2022-09)

Bachelor's degree in Computer Software Engineering – FPT University (2021-08 – 2025-11)