Luu Duong

Customer-focused and adaptable individual with strong communication and teamwork skills, committed to creating a welcoming and efficient work environment.

English Teaching Assistant at MAS English Center (2025-03 – 2025-09)

• Collaborated with lead teachers in classroom management and daily administrative tasks.
• Provided support to students and addressed inquiries in a professional and friendly manner.
• Coordinated schedules, learning materials, and communication between teachers, students, and parents.
• Maintained accurate records and supported reporting and documentation activities.
• Worked effectively in a fast-paced environment while managing multiple responsibilities simultaneously.

Service Staff/Front of house at À La Main Cafe (2025-07 – 2026-02)

• Delivered high-quality customer service and maintained a welcoming experience for customers.
• Managed customer orders, inquiries, and complaints professionally and efficiently.
• Supported daily operational activities to ensure smooth service delivery in fast-paced environments.
• Assisted customers with product recommendations and sales activities, contributing to revenue generation opportunities.
• Coordinated with team members to ensure smooth operations and customer satisfaction.
• Conducted inventory checks, stock audits, and monitored inventory levels to support uninterrupted operations.
• Handled customer transactions, checked daily bills for accuracy, and maintained daily records and reports.
• Maintained cleanliness, organization, and presentation standards of customer-facing and operational areas.

Barista/Front of house at Laylow Space (2026-03 – 2026-06)

• Provided face-to-face customer support and maintained positive customer relationships.
• Assisted with event preparation, venue setup, and on-site operations as needed.
• Maintained a professional, welcoming, and well-organized environment for guests and visitors.
• Supported community-oriented activities and contributed to positive customer experiences.

Bachelor's Degree in Business English – Ho Chi Minh City University of Foreign Languages and Information Technology - HUFLIT (2021 – 2025)