Lý Trương

Product Solution Manager at Prudential Vietnam Assurance (2023-11 – Present)

Responsible for product development and implementation of Life & Health Insurance solutions.
Conduct market research and competitive analysis to identify product gaps and customer needs.
Collaborate with cross-functional teams to design and implement product solutions aligned with business strategy.
Monitor product performance and provide insights for continuous improvement.

Operations Automation & System Management Manager at Prudential Vietnam Assurance (2022-06 – 2023-11)

Acted as Product Owner for automation projects to enhance claims service and customer experience.
Managed backlog, prioritized features, and ensured alignment with business goals.
Delivered digitalized frontline applications.

Claims Manager at Shinhan Life Insurance Vietnam (2021-08 – 2022-06)

Built claims processes, procedures, and systems for a new life insurance company.
Managed complex claims independently and ensured compliance with company guidelines.
Provided training and coaching to new and junior claim staff.
Oversaw daily claims workload from submission to settlement within authority limits.

Claims Senior Assistant Manager / Product Owner at Manulife Vietnam (2016-07 – 2021-07)

Claim Assessor (70%): Adjudicated claims within approval limits, ensuring accuracy and compliance with policy provisions.
Product Owner (30%): Represented business needs in Agile teams for projects like Digital Submission, OCR, Auto Adjudication, Digital Payment, Fraud Detection.
Owned backlog defined user stories, and validated deliverables against acceptance criteria.
Achieved KPI improvements: reduced TAT, increased NPS, and enhanced digital adoption.

Deputy Manager of New Business at Sun Life Vietnam (2014-03 – 2016-06)

Data Lead Manager at Sales Department (2012-08 – 2014-03)

New Business Senior Executive at Hanwha Life Vietnam (2008-07 – 2012-07)

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