Mai Paul

A Quality / Factory manager cum Sourcing with a wide range experience & expert process technology in the wood/steel industry, especially in MDF. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives. Versatile with design and problem-solving skills; and making successful improvements.

In addition, with over 15 years' experience and QMS establishment, project implementation VRG Dongwha plant at a cost of more than $ 160 million & Shuntong Business Project – Eagle Shelves & Racks in Viet Nam with capacity of more than 500 containers within 2 years. Be able to set up new business projects, new factories, new companies, and a new Quality management system in Vietnam. In addition, with over 03 years of experience in the field of utilizing supply chain for chemical industry & consumer goods, including distribution center quality system management, developing and expanding distribution channels, optimizing transportation & warehousing quality.

HEAD OF OPERATION at TCT PRODUCTION & TRADING CO., LTD (2023-03 – Present)

• Set up company & work with partners to ensure company operate legality.
• Do business with fastener buyers ( bolt, nut, screw, washer, plug…) and related sites: make Sale contract, PO, PI, PL/INV, shipments vs loading schedule, vessel calendar & delivery plan arrangement…
• Implement samples processing ( customer sample, prototype sample, preproduction sample & back up sample ).
• Work with factories to make quotations & discuss with buyers.
• Handle delivery terms, logistics, packing, loading …to US and on-spot export in Vietnam.
• Solve all issues related to the quality, delivery, cost during business time.

QC MANAGER, cum SOURCING at SHUNTONG US INC / VN SHUNTONG METAL PRODUCTS (2019-09 – 2023-03)

• Set up a representative office in Vietnam & run the company smoothly.
• Source, evaluate, conduct visit & audit factories in common industries such as rack & shelves/ hardware /furniture/ packages...
• Communicate with factories on cost, logistics, quality of each project.
• Conduct inspect & evaluate, approve Prototype samples/ Pre-production samples before mass production.
• Work with factory managers to ensure that goods are shipped on time, in full and with no quality issues at source or destination.
• Keep China/U. S team informed about product quality issues, production status, shipping & loading status.
• Manage QC staff to cooperate with factories QC to control quality of input materials, semi-products & finished goods to ensure they meet all requirements, without customer complaints on product quality.
• New product development is based on customer requirements.
• Others such as recruitment, local laws, logistics, tax, bank, budget control.

CUSTOMER QC at EWD COMPASS B.V (2017-11 – 2019-09)

• Conduct & satisfy customer's requirements about Pre-shipment QC in common areas as furniture, package, construction steel anchor/mechanical accessories/cow hutch... Base on checklist, sample, draws and instruction... to supply best QC services.
• Provide timely information to the company about the high risky quality issue.
• Check overview of suppliers' warehouse and workshop.
• Communicate and explain to customers about the situation of goods and the factory's status.

QA MANAGER at YCH PROTRADE VIETNAM (2016-07 – 2017-10)

• Maintain local quality systems of ISO 9001 throughout business activities: warehousing, transportation, custom clearance.
• Conduct internal quality audits to ensure the requirements of ISO9001:2008 & GSP are adhered throughout the organization.
• Prepare for customer audit/ review and follow-up on all improvement plans.
• Conduct Quality Training program/Site Quality Management Review Meeting/ QAR report.
• Cooperate with process owners to respond to customer complaints.
• Support Sale team to bid for new accounts & continuous improvement for existing projects.
• Control all department KPIs.
• Assist GM in Risk Management implementing & other tasks by GM/Corporate QA.

QUALITY SPECIALIST at DKSH VIET NAM CO. LTD (2014-06 – 2016-06)

• Establish & maintain QMS throughout PM & CG business activities: ensure all changes to be opened and follow up till close out and assess the risks which are potential impact to QMS.
• Involve establishing/ revising procedures: Ensure that procedures and policies are appropriate, update the procedures on time whenever changes required, train staff on revised procedures frequency.
• Identify hazards/ problems and apply root cause analysis for quality improvement. Initiate corrective actions and monitor implementation to ensure CAPA are done on time with impact assessment;
• Involve internal audit to QMS, risk management.
• Validation execution, including temperature mapping, I. Mind validation, transit testing.
• Use QC tools to analyze, assess, improve operation/quality issues as destruction goods, complaints, temperature mapping data, effectiveness of new equipment changing.
• Manage QA/QC, operation staff to implement QC plan.
• Crosscheck the compliance of registered products/certificates as DG goods warehousing & transportation licenses, sub-label compliance, food safety certificates in charge & others.

QA/QC SUPERVISOR at VRG DONGWHA MDF J.S.C. (2010-10 – 2014-05)

• Established factory, lab room from beginning time till running smoothly: construction, machine set up, recruitment, training and operating.
• Prepare, update & follow QMS (quality manual, SOPs, WIs, check sheet...) & ensure products's quality from incoming material to finish goods.
• Set up, trial, update & follow production recipe, products & materials specification; new products, new materials trials control.
• Joined QIP, TFT team to solve internal/external customer's complaints, visit customers.
• Monthly downgrade reports & analyze, improve process continuously.
• Control, analyze & assess KPI of production shifts.
• Manage & reduce Process loss & materials consumption.
• Work with Third Party to get required certificates ( CARB...)
• Support for daily, monthly production report, closing report.
• Support maintenance/production to optimum equipment via analyzing & testing.

CHEMICAL ENGINEER at TAEKWANG VINA INDUSTRIAL CO., LTD. (2005-10 – 2010-09)

• To control BPFC ( Bonding Process Flow Chart )
• To control cement usage, ink usage, primer usage for each model; support costing section for special chemical pigment.
• To set up plan for the CE team; to solve the problem of trial production for stock fit, assemble, and ink printing screen.
• To follow, analyze Non – Conformity issues concerned.
• To put forward repair ideas, preventive methods in PDCA cycles; to participate in the auditor team to do "ISO Internal Auditor ".
• To collect data & submit VOC monthly reports (Volatile Organic Compound).

Bachelor in Chemical Engineering Department – UNIVERSITY OF TECHNOLOGY (2000 – 2004)

High School Diploma – BAO LOC SPECIALIZED HIGH SCHOOL (1997 – 2000)

Middle School Diploma – QUANG TRUNG MIDDLE SCHOOL (1993 – 1997)