Minh Dung

Detail-oriented professional with experience in sales administration, customer coordination, document preparation, long-stay billing support, and hotel revenue auditing. Skilled in preparing quotations, proposals, contracts, booking confirmations, and invoices; maintaining accurate customer and revenue records; following up on deadlines, payments, and pending tasks; and working with different departments. Strong in accuracy, organization, confidentiality, and customer service.

Seeking a Sales Operations & Admin Coordinator position for long-term career development.

SALES ADMIN at Me Saigon Boutique Hotel (2026-01 – 2026-06)

• Handled customer and corporate inquiries by phone, email, social media, and direct channels with timely and professional responses.
• Prepared quotations, proposals, contracts, booking confirmations, invoices, and other sales documents based on customer requirements.
• Maintained customer profiles, account information, sales records, booking schedules, and follow-up status in an organized manner.
• Followed up on quotations, bookings, deposits, payments, special requests, deadlines, and pending tasks with customers and internal teams.
• Coordinated meetings, appointments, site inspections, and internal handovers; recorded key requirements and supported timely follow-up.
• Supported sales reports and worked with Reservations, Front Office, Housekeeping, F&B, and Finance to ensure accurate arrangements and smooth service.

INCOME AUDITOR at Sofitel Saigon Plaza (2024-05 – 2025-12)

• Audited and reconciled daily revenue from Front Office, F&B, Banquet, Spa, and other hotel departments using Opera PMS and Infrasys POS.
• Reviewed room and outlet postings, rates, discounts, adjustments, refunds, payment methods, and supporting documents; followed up on discrepancies for correction.
• Supported long-stay guest accounts by checking contracted rates, deposits, monthly folios, credit limits, payment status, supporting documents, VAT invoices, and outstanding balances.
• Coordinated with Front Office, Reservations, Sales, and Finance to resolve long-stay billing issues and ensure accurate monthly statements and invoices.
• Prepared daily revenue and flash reports, banquet revenue reports, Front Office upselling reports, cash reports, voucher records, and gift certificate controls.
• Issued and adjusted VAT invoices based on customer requests and tax requirements while keeping complete and accurate records.
• Controlled complimentary rooms, house-use rooms, voids, rebates, paid-outs, discounts, vouchers, and other revenue-related transactions.
• Assisted with daily closing, month-end closing, year-end closing, audit file preparation, and confidential handling of guest and financial information.

Graduated in Finance and Banking – Ho Chi Minh City University of Technology (2018 – 2023)