Product Owner at DEVIATION LAB (2025-10 – Present)
- Developed Product Vision and IAP monetization strategies for AI applications on the App Store.
- Analyzed market trends and competitor landscapes to drive strategic product growth.
- Managed cross-functional squads to deliver AI integrations while ensuring top-tier quality and on-time delivery.
Product Owner & Business Analyst at AHIHO PTE. LTD (2023-03 – 2025-09)
- Owned the full product lifecycle, from defining Product Vision and Roadmap to managing Product Backlog for AI and Dating app ecosystems.
- Led cross-functional teams of up to 15 members (Engineering, Design, Marketing) using Agile methodologies.
- Drove data-driven decision-making by analyzing user behavior via Firebase, Google Analytics, and DataDog.
- Analyzed and validated Business Requirements to translate them into optimized technical solutions.
- Managed project operations on Jira and Confluence, including workflow configuration and user permission management.
B2B Growth & Customer Success Manager at CLASSPLUS BUNCH MICROTECHNOLOGIES (2022-05 – 2023-02)
- Managed the B2B customer lifecycle, from onboarding and training to retention and contract renewals.
- Collaborated with the product department to coordinate feature releases aligned with market demands.
- Built strategic partnerships and managed customer expectations.
- Built automated reporting and progress tracking systems.
- Developed integrated data systems based on a Single Source of Truth (SSOT).
Product Development & Customer Service Leader at MATHPRESSO (2020-09 – 2022-02)
- Led R&D for e-commerce features integrated directly within the Qanda education app.
- Collaborated with educational partners to digitize and commercialize learning products and online courses.
- Optimized the checkout flow to increase conversion rates from app users to active shoppers.
Marketing & Community Operator at ZITGA (2016-11 – 2020-08)
- Executed App Store Optimization (ASO) and Conversion Rate Optimization (CRO) strategies to drive organic download growth.
- Conducted data analysis, tracked app rankings, and performed multi-language keyword research to optimize product visibility on the App Store and Google Play.
- Managed creative content campaigns (video, imagery) to enhance brand awareness and user engagement.
- Built and managed localized gaming communities tailored to specific countries.
