Freelance AI Content Language Expert at LILT (2026-04 – Present)
- AI Model Evaluation: Serving as a Vietnamese linguistic expert to evaluate LLM outputs for factual accuracy, naturalness, and cultural appropriateness
- Prompt Testing: Testing and refining prompts to optimize AI-generated Vietnamese content, ensuring it meets high-quality linguistic standards and safety guidelines
- Quality Assurance: Identifying and documenting inaccuracies and cultural biases in AI datasets to improve model reliability
Lead Content Integrity Specialist / Fraud Specialist at TripAdvisor (2017-05 – 2025-06)
- Content management: Leading content integrity and QA efforts across images, video, and text, including sensitive categories (scams, vulgarity, bullying, hate speech, and safety)
- Tooling & Automation: Driving projects to boost moderation efficiency and overall safety through AI model testing, and prompt evaluation
- Data Analysis: Analyzed user behavior data using SQL to detect safety trends, investigate incidents, and implement data-backed solutions
- Stakeholder Management: Conducted daily audits and addressed inquiries from law enforcement/regulatory bodies, assembling required submission information
Language Specialist, Vietnamese at Booking.com (2015-12 – 2017-05)
- Localization: Created commercial, localized content for the Vietnamese website and app, ensuring a native-feel user experience
- Market Adaptation: Adapted marketing campaigns and promotional materials to align with local travel trends and behaviors in Vietnam
- Quality Assurance: Managed language-specific tools, glossaries and style guides; conducted product checks and audits of outsourced providers to ensure adherence to quality standards
- Market Research: Used data and research to identify local opportunities and optimize website effectiveness for Vietnamese customers
Operations Assistant at Asian Development Bank (ADB) (2012-10 – 2015-02)
- Economic Reporting: Assisted the Country Economist with the preparation of the annual Asian Development Outlook (Vietnam Chapter)
- Strategic Liaison: Worked with Vietnamese policymakers and NGOs to identify development needs and coordinate technical assistance projects
- Portfolio Analysis: Provided data-backed reviews of country and sector portfolios to support the administration of technical loans
Economic/Trade Officer at Australian Consulate-General (2004-09 – 2007-12)
- Interpretation: Provided consecutive interpretation for high-ranking officials, including the Australian Prime Minister and visiting Ministers
- Research & Reporting: Conducted analysis on local economic, trade, and political developments to draft briefings and background papers for senior officials
- Public Communication: Supported public communication about Australian diplomatic policies and managed the Direct Aid Program (DAP)
Project Assistant / Interpreter at UNDP / Government Office / Ministry of Finance (MOF) (1999-03 – 2004-08)
- Interpretation: Provided consecutive interpretation for high-level meetings, seminars, and training workshops, facilitating communication between international chief advisors and senior government officials
- Translation: Translated complex project reports, legal frameworks, and financial policy documents, ensuring absolute precision in specialized economic and technical terminology
- Logistics & Coordination: Managed daily diplomatic correspondence in English and Vietnamese and provided administrative support to ensure the successful delivery of project milestones and training sessions
