Ngọc Tú Đỗ

Administrative Assistant and Receptionist with 5 years of experience in healthcare and telecommunications. Strong background in front-desk and customer service, administration, invoice and payment processing, medical documentation and report. Fluent in English with excellent communication, detailed orientation, multitasking, and organizational skills.

Administrative Assistant at FAMILY MEDICAL PRACTICE (2023-03 – 2025-11)

• Received incoming calls and directed to relevant departments.
• Welcomed clients, verified personal information, and assisted them in completing check-in procedures.
• Scheduled appointments, assisted VIP clients and guided them to VIP lounge.
• Generated customer ID for clients applying for Japanese visa medical examination.
• Collected and analysed customer feedback after consultations to enhance service quality and patient experience.
• Regularly maintained a high level of customer satisfaction and an organized workplace.
• Regularly inspected equipments to ensure proper operation in the reception and ultrasound rooms.
• Handled administrative documentation, including receiving, classifying, filing, and distributing incoming and outgoing correspondence, official documents, and contracts.
• Prepared invoices, processed cash and card payments, and coordinated with Accounting.
• Monitored and prepared documentation for corporate clients: contracts, invoices, payments, minutes of acceptance and contract liquidation.
• Monitored the payment progress of corporate clients.
• Prepared weekly and monthly reports on invoices and payments corporate clients, internal expenses and target achievement to the Sales Director.
• Ordered, managed and processed office supplies and utility payments.
• Coordinated with vendors to support daily office operations.
• Prepared daily reports on patient volume and ultrasound examination requests.
• Supported onboarding and training of new staff in Ultrasound Dept.
• Provided English – Vietnamese interpretation during consultations.
• Managed high-volume documentation (up to 250 ultrasound reports/day), ensuring quality and timely delivery.
• Reviewed 70 completed medical reports/day to ensure the quality before delivery to clients.
• Collected and recorded patients' medical history for doctors.
• Prepared ultrasound rooms and assisted patients with examination procedures to ensure a smooth experience.

Shop Staff – Front Desk at VIETNAMOBILE TELECOM NETWORK (2019-07 – 2022-10)

• Welcomed customers, verified personal information, resolved issue and ensured a high level of customer satisfaction.
• Handled inquiries and issues related to VAS, data services, MNP contracts, service document, and number cancellation.
• Assisted customers with SIM registration, renewal, replacement, and service activation.
• Supported Call Center in resolving customer complaints.
• Achieved sales targets and built long-term customer relationships.
• Served both Vietnamese and international customers, and maintained a high level of customer satisfaction.
• Regularly inspected equipments to ensure proper operation in the reception.
• Handled administrative documentation, including receiving, classifying, filing, and distributing incoming and outgoing correspondence, official documents, and contracts.
• Managed daily and monthly reports on customer visits, services, SIM sales, and invoices.
• Ordered and managed office supplies, expenses (utility bills, car arrangements,...).
• Coordinated with couriers, delivery services, and third-party vendors.
• Monitored store inventory and stock levels.
• Monitored and analysed canceled orders.
• Confirmed online SIM orders and completed online registrations.

Bachelor in Foreign Languages – Van Lang University (2015 – 2020)