Vân Nguyễn Thuý

Front Office Executive with 1.5+ years of experience at a premium residential project managed by CBRE Vietnam. Strong background in hospitality and front desk operations, recognized as Employee of the Quarter (2025) for service excellence. Skilled in resident relations, cross-department coordination, and bilingual communication (English & Chinese). Committed to delivering high-standard service in luxury environments.

Property Management Receptionist at CBRE Vietnam (2024-12 – Present)

Premium residential project serving high-profile and international residents

• Served as the first point of contact for residents, tenants, and visitors in a high-end residential complex
• Handled 30–50 resident requests daily, ensuring compliance with building regulations and service standards
• Coordinated with security, engineering, housekeeping, and management teams to ensure smooth daily operations
• Supported developers and sales teams in decorative preparations and apartment handovers
• Managed documentation related to apartment renovations, commercial areas, resident registrations, and move-in/move-out procedures
• Maintained accurate records and reports, contributing to operational transparency and efficiency
• Delivered bilingual service support in English and Chinese to enhance customer satisfaction
• Contributed to service excellence, resulting in Employee of the Quarter recognition (July 2025)

Supervisor Banquet Restaurant Intern at Eros Palace Luxury Conference & Wedding Centre (2023-10 – 2023-12)

• Supervised banquet staff during large-scale events (200–800 guests)
• Assigned tasks and monitored service quality to ensure smooth event operations
• Assisted management with inventory control and hygiene inspection

Waitress Staff at Gogi House – Golden Gate Group (2022-08 – 2022-12)

• Delivered customer-focused service in a high-volume restaurant environment
• Managed table service, order recommendations, and customer inquiries efficiently

Bachelor's Degree in Restaurant & F&B Service Management – University of Finance and Marketing (2020 – 2024)