Quyen Luu

Strategic PMO Manager with 10 years of leadership experience in driving digital transformation initiatives through complex portfolios of mobile and web applications across Banking, Fintech, Ecommerce, Proptech, and Gaming sectors. Expert in establishing project governance frameworks, standardizing Agile and Waterfall methodologies, and optimizing resource allocation to align with business goals. A transformational leader dedicated to driving operational excellence and ensuring consistent delivery across the organization.

PMO Manager at TRANSCENDENTAL HUMAN RESOURCES JOINT STOCK COMPANY (2023-11 – Present)

Domain: HR-Tech, AI Implement, Vertical Search

• Orchestrate the end-to-end project portfolio, ensuring all initiatives and digital transformation roadmaps are strictly aligned with the company's long-term strategic objectives and ROI targets.
• Drive organizational change management by mentoring Product and Engineering teams, fostering a culture of agility, innovation, and continuous improvement needed for successful digital adoption.
• Act as the strategic bridge between technical teams and business stakeholders (C-level, Clients, Partners), ensuring transparency and cross-functional synergy through regular steering committees and reporting.
• Institute robust governance frameworks to proactively identify dependencies and mitigate risks across the portfolio, ensuring the stability and timely delivery of critical digital solutions.

PMO Manager at Nova Group (2021-11 – 2022-11)

Domain: Fintech, E-commerce, Proptech

• Lead the planning and execution of the company's strategic project portfolio, ensuring strict alignment with long-term business goals and the Digital Transformation roadmap.
• Act as the primary point of contact for the Group's ecosystem, coordinating cross-entity resources to deploy large-scale integration and innovation projects.
• Architect and institutionalize a robust Project Management Framework (PMF) adaptable to both Agile and Waterfall, fostering a standard of excellence for digital delivery.
• Directly manage and align the Application Development and IT Operations teams, ensuring seamless collaboration to enhance system stability and accelerate software delivery lifecycles (SDLC).
• Oversee the release management process, ensuring all digital products are delivered on time, within budget, and meet predefined quality standards.
• Lead the collaboration with Legal, Accounting, and Procurement departments to review contracts, negotiate with technology vendors, and optimize third-party costs.
• Manage and track complex project budgets, ensuring financial transparency and ROI optimization for all digital investments.
• Implement a proactive risk management culture, identifying potential bottlenecks early and deploying mitigation strategies to minimize impact on project timelines.
• Build and mentor a high-performing PMO and technical team, fostering a culture of continuous learning and professional growth.
• Maintain transparent communication with internal and external stakeholders; champion organizational change management to ensure the smooth adoption of new digital processes.

Senior Project Manager of PMO at GalaxyOne - Sovico Group (2020-11 – 2021-11)

Domain: Proptech, fintech, e-commerce

• Lead the end-to-end planning process, including resource forecasting, capacity planning, and critical path analysis to ensure feasible and optimized project roadmaps.
• Orchestrate the tracking of project health and milestones using advanced dashboards, ensuring real-time visibility for leadership and timely decision-making.
• Spearhead the deployment of strategic projects across the Group's subsidiaries, ensuring seamless integration and synergy between member companies.
• Partner with Legal, Accounting, and Procurement departments to lead contract reviews and vendor negotiations, ensuring compliance, cost-optimization, and favorable service level agreements (SLAs).
• Manage project P&L and budgets rigorously, tracking actuals vs. forecast to prevent overruns and ensure financial efficiency.
• Proactive risk management approach by identifying potential bottlenecks early and executing contingency plans to minimize impact on project scope and timelines.
• Maintain high-level transparency and trusted relationships with internal and external stakeholders through regular reporting and effective expectation management.
• Manage and motivate cross-functional project teams, fostering a collaborative environment focused on results and accountability.
• Act as a subject matter expert, providing coaching and support to coworkers within and outside the PMO to enhance the organization's overall project management maturity.

Senior Project Manager at FPT Software (2018-06 – 2020-04)

Domain: Banking, Fintech, E-commerce

• Create estimate.
• Create a project plan based on the project scope and requirements.
• Direct and monitor the project team to execute the project based on the defined project plan.
• Tracking project progress and quality.
• Manage project performance based on Jira, Redmine tool, and others.
• Perform risk management to minimize project risks.
• Report and escalate to management as needed.
• Ensure all deliverables are released on time with predefined quality/budget.
• Build project team by training/coaching members.
• Solve team conflicts to ensure project teamwork.
• Motivate members.
• Work directly with customers about requirements and schedules.
• Work with other departments about project resources and tools if any.

Project Manager at Gameloft (2014-11 – 2018-05)

Domain: Mobile & Web Game

• Meeting with HQ to get requirements before starting a new project.
• Defining the project's scope.
• Be able to make fast and realistic estimations.
• Creating and executing project work plans and test plans for each sprint.
• Create and update risk and response plans.
• Monitor and send daily/weekly reports and the status of projects.
• Collaborates with World QC coordinators/QC managers for reporting purposes and project issues.
• Working with all the departments involved in project progress to reach the quality standards & deadline.
• Participates in project close analysis meetings in order to communicate the team information about issues or mistakes so these can be avoided during future projects.
• Training and coaching new QC Supervisor & Project Manager.
• Encourage and motivate the project team.
• Keeping the team informed and successfully avoiding overload situations.

Bachelors in Business Administration – HCMC Open University (2022-12 – 2026-12)

Others in Information Technology – Indochina College (2004-10 – 2009-03)

High school in High school – Long Xuyen High School (2000-09 – 2004-06)