Quỳnh Hồ

A fresh graduate with a solid background in Business English and experience in EU & US Communication Coordinator and in front-line operation support. Seeking for Project Coordinator, Sales Assistant, Business Analyst role in a dynamic, international organization

Interpreter at Saigon Exhibition and Convention Center (SECC) (2024-01 – Present)

Facilitated booth communication and product introduction at exhibitions

• Facilitated booth communication between international clients and manufacturers. (English <-> Vietnamese)
• Introduced products effectively to a diverse audience, noted inquiries, and business contacts for further follow-up.

Teaching Assistant at ILA English Centre (2024-12 – 2025-06)

Supported foreign teachers and facilitated communication in English-speaking environment

• Supported foreign teachers with interpretation in an English-speaking environment
• Facilitated communication between students and native speakers during lessons.
• Compiled academic progress reports and communicated with parents regarding student performance

Customer Service Advisor - Expedia at CONCENTRIX (2025-02 – 2025-05)

Delivered outstanding customer support for Expedia's travel services

• Delivered outstanding customer support via phone, chat, and email for Expedia's travel services
• Assisted customers with booking, itinerary changes, cancellations, and refunds across flights, hotels, and vacation packages.
• Navigated multiple systems to retrieve information and process customer requests accurately

Customer Relationship Management at GBG SERVICE GROUP (2025-06 – 2026-03)

Handled customer complaints and managed relationships with sellers and vendors

• Handled customers' complaints by gathering and checking claim info.
• Coordinated with sellers and vendors and reviewed policies, terms, and conditions
• Conducted verification and cross-checks of information from multiple parties and relevant departments
• Documented case findings, decisions accurately for further follow-up.

Bachelor's in English Linguistics - Business English – Ton Duc Thang University (2021-01 – 2025-12)