Richard Lam
QA analyst / Chef
Thuê người này
Gửi đề nghị công việc trực tiếp cho ứng viên này
Giới thiệu
Recently moved to Can Tho, VN. Have a marriage TRC and able to work.
Detail-oriented professional with a strong background in business operations, team leadership, and systems analysis. Experienced in technical troubleshooting, identifying software glitches, and ensuring high service standards in high-stakes environments. I am dedicated to maintaining operational excellence and resolving complex issues through clear communication and technical proficiency.
Kinh nghiệm
Quality Assurance (QA) Manager / Lead Professional at Epic Software (2018-10 – Present)
Led testing initiatives to identify software bugs and technical glitches, ensuring all systems functioned correctly for end-users.
- Led testing initiatives to identify software bugs and technical glitches, ensuring all systems functioned correctly for end-users.
- Performed detailed hardware and software diagnostics, documenting issues for the development team to facilitate rapid fixes.
- Managed and mentored a team to maintain high operational standards and service reliability.
- Coordinated with cross-functional teams to verify that final products met all quality and performance requirements.
- Maintained rigorous documentation and reporting standards for technical incidents and resolutions.
Co-owner / Operations Manager at Shortline Sushi Bar (2016-11 – 2018-05)
Managed daily business operations, including software-based Point of Sale (POS) maintenance and troubleshooting.
- Managed daily business operations, including software-based Point of Sale (POS) maintenance and troubleshooting.
- Oversaw staff training and customer relations, ensuring consistent service quality and guest satisfaction.
- Directed inventory and supply chain logistics to maximize efficiency and minimize operational waste.
Học vấn
Bachelor of Science in Business Administration – Sacramento University (2012)
