Professional Hotelier
Gửi đề nghị công việc trực tiếp cho ứng viên này
An experienced hospitality professional with over 10 years in upscale & luxury hotels/resorts. A dedicated researcher, policy and strategy advisor with a passion for finding solutions to complex problems. Possessing a growth mindset and the ability to navigate various perspectives, experience in working with multi-stakeholders to find the optimal solution while balancing service quality and stakeholder interests.
Seeking a challenging role in a respected hospitality organization where my education, skills, and experience can be leveraged to achieve the company's goals.
Freelancer at Self-employed (2024-04 – Present)
Took a gap year to travel and explore famous/potential destinations in Southern Vietnam, develop self-awareness and practice mindful leadership, learn new skills—particularly the application of AI in work—and participate in research and policy review on the tourism industry in Phu Quoc and Southern of Vietnam.
Acting Operation Manager cum Owner Representative at Best Western Premier Sonasea Phu Quoc (2023-06 – 2024-03)
Act as OM to support GM and play a pivotal role in ensuring that the hotel operates efficiently, delivers exceptional service to guests, maintains a positive reputation, increases revenue and achieves its business objectives. In charge of the hotel in the absence of GM. Managed 566 units and 96 Villas.
(Regional) Service Quality Control Manager/ Owner Representative at Nova Hotels & Resort – Nova Service (2022-06 – 2023-02)
Collaborated with various departments, business units, regional operation teams, and operators within Nova Group to ensure delivery of high-quality services to guests across Nova Group-owned hotels in Phan Thiet, Cam Ranh, Vung Tau. Monitoring the operation aligning with the HMA (Hotel Management Agreement), hotel brand standards, and approved budgets.
Quality Assurance Manager – Executive Office at Best Western Premier Phu Quoc – Developed by CEO Group (2019-07 – 2022-06)
Acted as a main liaison between owner and operation to ensure cost-effective and smooth operations during challenging times, taking on multiple positions and supervise operation after the company restructure and temporary downsize.
Reservation Manager at Best Western Premier Phu Quoc – Developed by CEO Group (2019-07 – 2022-06)
Successfully managed the Reservation Department during a period of staffing upheaval, ensuring continuity of operations and achievement of revenue targets.
Pre-Opening Duty Manager at Radisson Blu Resort Phu Quoc – Corona Casino Complex (2018-05 – 2019-06)
Coordinate with section heads and FO leaders to set up pre-opening FO department for 1st luxury resort of RHG in Viet Nam. Including overseeing the recruitment and training of front desk staff, as well as review/implement SOPs and developing training materials. Collaborated with the IT manager to ensure that all hotel management systems were properly set up and tested, including Opera PMS, Micros, IPTV, Telephone, FCS, and E-invoice, etc.
Duty Manager at AccorHotels in Phu Quoc (2014-10 – 2018-05)
Ensure that all hotel operations are running efficiently and in accordance with established Standard Operating Procedures and Brand standards in duty. Addressing guest complaints, handling any incidents or accidents that occur within the hotel, and providing exceptional care to VIP guests from Accor and the Owner. Managing the Loyalty Program and upholding brand standards, overseeing payrolls, and providing support to the FOM in recruiting, training, and monitoring the team's performance as well as controlling the department's cost and budget.
Executive Master in Public Policy in Leadership and Management – Fulbright University Vietnam (2022 – 2022)
Bachelor Of Business Administration in Business Administration And Management – Open University (2020 – 2020)
Bachelor Of Applied Science in Informatics Physics – Ho Chi Minh City University Of Science (2013 – 2013)
