Thien Pham

Product Designer with +2 years of experience designing secure, intuitive digital financial products. Specialized in mobile UX, payment and repayment journeys, feature optimization, and scalable design systems. Experienced in collaborating with cross-functional teams to deliver user-centered solutions that balance business goals, usability, and security.

UX/UI Designer at VPBANK SMBC FINANCE COMPANY LIMITED (FE CREDIT) (2024-12 – Present)

• Collaborated with Product Owners, Project Managers, and Developers in an Agile Scrum environment to deliver features aligned with business and user needs.
• Led end-to-end UX/UI design for key FE ONLINE 2.0 features, including Bill Payment, VNeID biometric updates, Auto Repayment and MGM.
• Created visual and motion experiences for seasonal campaigns, gamification, and interactive components.
• Designed user guides and worked closely with developers to ensure usability, feasibility, and consistent implementation.

UX/UI Designer at FPT IS (2024-07 – 2024-09)

• Researched digital citizen platforms and market trends to identify opportunities for improving user experience.
• Defined user personas and journey maps aligned with product goals.
• Collaborated with cross-functional teams to refine requirements and enhance usability.

UX/UI Designer at ATC GROUP (2023-10 – 2024-06)

• Designed responsive product flows and UI across POS, kiosk, mobile, and desktop platforms for beauty and restaurant businesses in European and American markets.
• Redesigned a restaurant POS system from horizontal to vertical layout and optimized responsiveness using Locofy.
• Designed responsive online ordering and booking applications, including user flow improvements, prototypes, and multi-device testing.

Graphic Designer at S&H COMPANY (2022-08 – 2022-12)

• Design according to the supervisors' requirements for graphic-related products.
• Designed banners and posters for Vietnam-Korea fair.

Bachelor of Graphic Design in Graphic Design – FPT UNIVERSITY HCM (2017-08 – 2022-04)