Thien Thao Ho

Teller with 2 years of banking experience. Experienced in serving Vietnam & foreign customers, handling overseas remittances, currency transactions and daily teller operations. Detail-oriented with strong customer service and communication skills.

Teller at Shinhan Bank Vietnam Co.,LTD (2025-05 – 2026-09)

• Provided professional banking services and consultation, primarily serving foreign customers and supporting their daily banking needs.
• Handled various teller transactions, including cash deposits and withdrawals, savings accounts, payment accounts, fund transfers, payment orders and card-related services.
• Specialized in inward and outward overseas remittance transactions, including checking customer information, transaction purposes, supporting documents and processing requirements.
• Supported account opening, account maintenance, card issuance and other banking services while ensuring accuracy and compliance with internal procedures.
• Advised customers on suitable banking products and actively supported cross-selling of savings accounts, credit cards and other banking products.
• Maintained strong customer service standards and built positive relationships with foreign customers through clear and professional communication.
• Completed assigned operational and sales targets while ensuring transaction accuracy and compliance with the Bank's policies and procedures.

Teller at Orient Commercial Joint Stock Bank (OCB) (2024-06 – 2025-02)

• Welcome, advise and support customers on banking products/services.
• Perform teller transactions: accounts, savings, cards, transfers, remittances, etc.
• Handle VND/foreign currency cash transactions and cash management.
• Achieve assigned business targets.
• Ensure customer service quality and compliance with Bank regulations.

Bachelor in International Economics – Ho Chi Minh University of Banking