Thu Hue

Detail-oriented Sales Admin and Customer Support professional with experience in order management, data entry, and customer communication. Familiar with invoice processing, payment tracking, and coordinating with internal teams to ensure accurate records and smooth operations. Strong attention to detail and ability to follow up on tasks in a timely and responsible manner.

Data Entry (Invoice Processing) at BPO Innovature (2025-11 – Present)

Part-time invoice data entry and processing

• Enter and update invoice data into the company system.
• Review invoice details to ensure completeness and correctness before submission.
• Coordinate with internal teams to verify information & resolve discrepancies when needed.

Customer Support at NiNi Kids Fashion Store (2023-02 – 2025-08)

Customer support and order coordination

• Handled 80–100+ customer inquiries daily via chat platforms
• Resolved post-sales issues including delivery delays and complaints
• Followed up with customers to ensure issue resolution
• Coordinated with warehouse and logistics teams for order accuracy

Fashion Business Owner at Freelance Business (2020-08 – 2022-11)

Fashion business operations and management

• Sourced and worked directly with suppliers to manage product procurement
• Managed inventory, including stock tracking and reconciliation
• Monitored order fulfillment and coordinated with logistics partners
• Handled customer inquiries, complaints, returns, and exchanges
• Tracked sales performance, followed up on orders and monitored customer payments

Sales Admin at Unilever Vietnam (2019-03 – 2020-03)

Sales operations and administrative support

• Supported sales operations and distribution channel activities
• Managed purchase requests and promotional items
• Prepared GRN and handled contract liquidation procedures
• Coordinated with suppliers and logistics partners to ensure on-time delivery
• Maintained accurate documentation and compliance

Bachelor of Business Administration in Business Administration – Industrial University of HCMC (2015)