Tri Lam

Senior Product Manager with 4+ years owning product in logistics and banking Open Data, backed by 6 years in ERP/WMS delivery across Vietnam and Singapore. Leads cross-functional squads from discovery to launch, turning operational and regulatory needs into shipped products. Drives decisions with data using Metabase and SQL, runs discovery in Miro, and manages delivery in Jira/Confluence.

Track record of improving truck utilization 10%, cutting parcel misrouting below 1%, and making Cross-Border one of Ninja Van's most profitable units (FY23–FY24). Currently driving Consumer Data Right / Open Banking initiatives at NAB. Actively applies AI tools (Copilot, Cursor) to speed up product discovery, data analysis, and delivery.

Product Owner — Banking Open Data at NAB Innovation Centre Vietnam (2025-06 – Present)

• Own and prioritize the product backlog and roadmap for NAB's Open Data (Consumer Data Right) initiatives using Confluence and Rally, translating Consumer Data Standards into epics, user stories, and acceptance criteria.
• Partner with Product Managers and the Head of Product to define, shape, and prioritize Open Data initiatives using RICE framework to align the roadmap to regulatory and business objectives.
• Facilitate discovery workshops and stakeholder meetings using Figma and AI tools (Cursor, Copilot) to convert business and compliance needs into clear technical and non-functional requirements, reducing requirement rework by 25%.
• Drive delivery across cross-functional squads (developers, BAs, solution architects, designers) using Agile / Scrum in Rally, making prioritization calls and tracking sprint velocity to hit 30% on-time delivery.
• Build trusted relationships across domain teams, documenting decisions and standards in Confluence to ensure enterprise-wide alignment on Open Data compliance and delivery.
• Delivered Products and Transactional Open Data APIs to production — validated using Bruno, Splunk and OpenSearch checks — closing 40% of outstanding compliance gaps and bringing endpoints to CDR standard.
• Scaled the platform to 100,000+ active consents and 70,000+ daily customer API calls, monitoring adoption and performance through Power BI dashboards.
• Automated monthly CDR Get Metrics reporting (availability, performance, invocations) using Splunk OpenSearch and Power BI, keeping endpoints compliant with CDR performance standards.

Senior Product Manager — Logistics at Ninja Van (2021-09 – 2025-04)

• Led product and operational strategy for Sorting, Middle Mile, and Cross-Border logistics solutions, owning the roadmap and feature rollouts for 2 squads (~10 engineers) in Jira.
• Diagnosed operational bottlenecks across 5 countries using Metabase, Redash and SQL on product-health metrics, combined with stakeholder input and on-site field studies, to prioritize the tooling roadmap.
• Drove FY and quarterly planning using the RICE framework to prioritize the roadmap and align business stakeholders on commercial and operation initiatives.
• Improved truck utilization by 10% and reduced idle trucks across Indonesia and the Philippines by surfacing low-utilization routes through Metabase / SQL analysis.
• Increased warehouse sorting capacity through automation and cut parcel misrouting to under 1%, tracked via Metabase dashboards.
• Launched Cross-Border products that made the unit one of Ninja Van's most profitable in FY23 and FY24, contributing significantly in revenue.
• Built foundational Cross-Border tools for the China warehouse / operations team, scoped, requirement shaped in Miro and delivered via Jira: Sea-freight tracking module — shipment visibility across all sea-freight shipments. Supplier invoice & cost-allocation modules — visibility of vendor and shipment costs. Reduced China–Singapore data-center latency to under 0.5 seconds in partnership with engineering.

NAV / D365 Business Central Functional Consultant at Infolog (2018-02 – 2021-09)

• Delivered full-lifecycle ERP/WMS implementations across food & manufacturing, logistics, beauty, tyre trading, auto parts, frozen-seafood supply, and a craft-beer dealer-management system + mobile app.
• Led finance and supply-chain modules; designed integrations with POS, WMS, Robotics, and SAP B1; customized via SSRS, C/SIDE, and AL. Ran presales/demos and acquired 2 new customers.

Dynamics AX Functional Consultant at TTC Group (2017-07 – 2018-01)

• Delivered a full-lifecycle AX 2012 implementation in the sugar industry; supported UAT and go-live across 10 subsidiaries and migrated opening balances for 7 manufacturers.

Presales Consultant at Digiworld Corp (2016-03 – 2017-05)

• Delivered 100+ presales demos and hosted 8 product events (9,000 reached, 136 responses, 3 new partners); worked with 10+ storage, networking, and cloud vendors.

Dynamics AX Functional Consultant at NTT Communications (2015-10 – 2016-03)

• Delivered a full-lifecycle AX 2012 implementation; functional/integration testing, UAT support, and training materials.

Business Analyst at Harvey Nash (2015-01 – 2015-09)

• Elicited business/system requirements; managed SRS, use cases, user stories, and mock-ups; supported scoping, estimation, and UAT.

Bachelor of Business Information Systems in Business Information Systems – RMIT University (2011 – 2015)