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I am an articulate and quick-thinking gentlemen who has a natural flare for being able to communicate and build relationships with potential stakeholders from all walks of life. I am creative, innovative and willing to contribute ideas and professional opinion to any project.

IT Desktop Support Technician at Makro (2003-01 – 2023-12)

With college trained and self taught technical background, it prepared me for this support role that was not limited to the below list:

• Assisted with the installation, configuration, and ongoing usability of desktop computers, network peripheral equipment and software within established standarded and guidelines
• Installed Software
• Fixed network issues
• Checked and fixed Server problems
• Installed and fixed scanners
• Fixed Till issues
• Installed and upgraded standard company software: Microsoft Suite
• Worked with vendor support contacts, to resolve technical problems with desktop computing equipment and software
• Interacted with numerous computer platforms in a multi-layered server environment
• Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems such as SAP, BW and Internet
• Recommended and / or performed upgrades on systems to ensure longevity: 72 POS Storeweb, MoatsWeb
• Worked with procurement staff to purchase hardware and software
• Assessed functional needs to determine specifications for purchases
• Ordered computer supplies. Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems cable

Assistant Sales Person at Makro (2002-01 – 2003-12)

• Ensured racks are fully stocked
• Greeted customers and initiate conversations with the objective of marketing and selling store products
• Maintained customer satisfaction through superior service
• Actively pursued sales opportunities and work towards meeting or exceeding sales targets and quotas
• Processing customer payments using the shop's Point of Sale (POS) system
• Maintaining an in-depth knowledge of store items to provide advice
• Handled renewal policies, clients' enquiries relating to all insurance products and delivered corporate presentations
• Promoted store cards and special offers
• Taking inventory and monitoring sales floor
• Analyze sales reports

Diploma in Computer Technology – Pinnacle Business College (1998-01 – 1999-12)

National Certificate: Matriculation – Olympic College (1996-01 – 1996-12)