Katlego Malao

IT SUPPORT | DESKTOP SUPPORT | IT TECHNICIAN

Diepkloof, City of Johannesburg Metropolitan Municipality0Member since April 8, 2022

Microsoft IntuneSCCMapplication deploymentdevice managementpolicy managementOutlookTeamsaccount and licence administrationinstallation and troubleshootingActive Directoryuser account administrationpermissions and access managementWi-FiFTTH connectivityPPPoE configurationMicrosoft Dynamics ERPasset recordssoftware updatesWindowsMicrosoft 365

About

IT Support professional with experience in desktop support, endpoint management, Microsoft 365 administration, Active Directory, hardware and software troubleshooting, and network connectivity. Experienced in using Microsoft Intune and SCCM for application deployment, device management, policy management and troubleshooting. Skilled in resolving technical issues, supporting end users, managing incidents and maintaining reliable IT operations.

Holds a BSc in Information Technology, majoring in System Development.

Experience

Desktop Support Engineer - Telesure Investment Holdings

(2024-07 - 2025-06)

Provided desktop and technical support to end users, resolving hardware, software and Windows operating system issues.
Used Microsoft Intune and SCCM for endpoint management and application deployment.
Deployed applications and troubleshot software installation and deployment issues.
Managed endpoint devices and supported device configuration and policy management.
Troubleshot endpoint management issues to support device functionality and compliance with organisational policies.
Supported Microsoft 365, Outlook and Teams, including account and licence administration, installation and troubleshooting.
Assisted with Active Directory user account administration, permissions and access management.
Diagnosed and resolved network connectivity issues affecting users and devices.
Supported Microsoft Dynamics ERP and assisted with application-related issues.
Used SQL queries to support database-related tasks and investigate application issues.
Assisted with software updates, patching and system maintenance.
Maintained IT asset records and documented technical issues and resolutions.

FTTH Technical Support Engineer - Vox Telecoms

(2025-09 - 2026-08)

Provided technical support to customers experiencing fibre connectivity and internet service issues.
Troubleshot FTTH connectivity, PPPoE configuration and router-related problems.
Assisted customers with network connectivity, Wi-Fi and basic networking issues.
Diagnosed technical problems by following structured troubleshooting procedures.
Guided customers through technical solutions using clear, easy-to-understand instructions.
Logged and updated incidents, recorded troubleshooting steps and escalated unresolved issues.
Followed support procedures to help restore services and maintain a positive customer experience.
Communicated technical information professionally and kept customers informed during troubleshooting.