Abel Lecheko

Knowledgeable IT support engineer and supervisor adept at overseeing the deployment and maintenance of technology systems. Demonstrates proficiency in instructing and leading IT personnel to support hardware, software, and networking infrastructure. Collaborates effectively with executives to identify and implement technological requirements. Manages the overall technology strategy, facilitates training initiatives, and ensures comprehensive documentation is maintained.

IT SUPPORT SUPERVISOR - LEXISNEXIS

(2013-10)

Duties

• Manage a team of eight members across Cape Town, Durban, and Johannesburg, delivering first, second, and third-level support for LNSA's ICT infrastructure and its users.
• Provide support to LexisNexis executives, including the CEO, HR Director, Sales Director, and Strategic Executive.
• Oversee the daily tasks of technology and IT learners based in Johannesburg.
• Make critical decisions concerning IT operations at headquarters to ensure minimal downtime.
• Deliver first-line support by addressing and resolving support queries for users both remotely and on-site.
• Identify and troubleshoot problems, providing guidance to assist users and escalating issues when necessary.
• Maintain a high standard of customer service by taking ownership of user problems and proactively addressing their concerns.
• Log all support inquiries in the service desk system and respond to client inquiries, assisting them in resolving hardware or software issues.
• Provide users with updates regarding the progress of incidents or problems.
• Follow established procedures for basic network monitoring.
• Install and maintain standard network cabling, while diagnosing and resolving basic PC, printer, peripheral, and software faults.
• Install complete applications and configure software settings. Conduct basic PC hardware repairs and upgrades.
• Support users in utilising computer equipment by delivering necessary training and advice.
• Escalate more complex issues to the appropriate IT support personnel and notify relevant staff to arrange for external technical assistance when in-house resolution is not feasible.

IT SUPPORT ENGINEER - AMADIGITAL IT SOLUTIONS

(2012-08 - 2013-10)

Duties

• Provide user support via remote desktop tools such as TeamViewer to address client IT issues, including network cabling.
• Configure IP telephones, manage PABX installations, oversee telephone system operations, ensure regular backups and scheduling for client servers.
• Maintain Active Directory, MS Exchange Managing, Exchange 2003,200 and 2010.
• Create new users, reset passwords on Active Directory, set up network printers and scan to email.
• Develop new user profiles on laptops and desktop computers, including formatting, repairing, and replacing hardware, as well as configuring routers (D-Link, Netgear, and Billion) with direct interaction with suppliers and Internet Service Providers (ISPs).
• Conduct incident analysis and serve as a first and second-line customer liaison to maximise the first call resolution rate.
• Participate in the reconfiguration and installation of the PC environment.

IT NETWORK AND DATA SUPPORT ADMINISTRATOR - LEXCORP LEGAL EXCHANGE

(2011-08 - 2012-07)

Duties

• Ensure the maintenance of the server's wireless access and LAN network infrastructure.
• Regularly update and maintain the hardware asset register.
• Oversee the management, updating, and maintenance of all software licenses.
• Oversee and maintain the electronic data backup processes on a daily, weekly, and monthly basis.
• Provide internal support for local workstations, addressing hardware and network issues for staff.
• Manage IT support accounts with external service providers such as Internet Solutions, Spartan and Bitco.
• Maintain call centre IT platform and monitor Telkom platform/ ADSL and related services such as Diginet, Broadband and Rental Numbers).
• Manage appropriate controls to ensure network and data security.
• Maintain IP addresses, web access, and webmaster functions.
• Address downtime interventions, user access issues, and power/server failures.
• Administer Windows Small Business Server 2011 and oversee Symantec Backup Exec 2010.
• Administer MS Exchange server 2010, SQL 2005, 2008 and 2008.
• Manage Office 365 and McAfee endpoint.
• Assign calls through ServiceDesk.

IT ADMINISTRATOR - SUNRIDER SOUTH AFRICA

(2010-02 - 2011-06)

Duties

• Monitor network and server performance while designing, implementing, and supporting backup solutions.
• Monitor security events and ensure compliance with security policies.
• Administer antivirus solutions and manage network printer operations.
• Oversee email and web access administration.
• Ensure network defenses (firewall, routers and switches) are adequate and updated.
• Administer and support Windows 2000 and 2003 implementation of system updates and replacement of previous versions.
• Ensure networks and servers are fully operational and perform capacity planning of server hardware and software.
• Compile technical reports on the operation of systems Cisco VPN Systems, Active Directory, DNS, and WSUS

Technical Support - TORQUE-IT (2020)

National Diploma IT (Incomplete) - IT - UNISA

CompTIA A+ - LEARNING DYNAMIX (2008)

National Senior Certificate (Grade 12) - MAKABELANI HIGH SCHOOL (2002)