Kagiso, West Rand District MunicipalityMember since 4 December 2023
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About
Been in the customer service field for more than 10 years and still haven't lost interest in the field. Strongly believe that customer service is not interesting but a never ending journey.
I have tested problem solving skills, decision making skills, customer service skills and like seeing excellent customer service standards being maintained at all times.
I am self motivated, energetic, hardworking and can interact with both internal and external guests in a friendly and professional manner.
Experience
Have been in the customer service department for more than 10 years. I ensured that all customer service standards at the desk are maintained and implemented at all times.
Overseeing the operation and daily scheduling of hosts.
Attended and resolved customer disputes in a friendly and professional manner.
Promoted the customer service desk by encouraging customers to enrol to company reward programs
Conducted monthly audit with admin and IT department. Ensuring that the audit is conducted without any discrepancies.
Ensured that all IT related issues are not only reported but are attended to and resolved.
Briefed staff on current promotions, procedures and policies.
Prepared gaming cards or cash float and cashed up hosts at the end of the shift.
Education
Matric Certificate.
Health and safety certificate
Emergency evacuation certificate.
Fire fighting certificate.
Maintain and adapt oral communication certificate.
Microsoft Excel certificate.
Supervisor development programme certificate.
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