Abel Rantu
Host Supervisor
Talent
Kagiso, West Rand District MunicipalityMember since December 4, 2023
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About
- Been in the customer service field for more than 10 years and still haven't lost interest in the field. Strongly believe that customer service is not interesting but a never ending journey.
- I have tested problem solving skills, decision making skills, customer service skills and like seeing excellent customer service standards being maintained at all times.
- I am self motivated, energetic, hardworking and can interact with both internal and external guests in a friendly and professional manner.
Experience
- Have been in the customer service department for more than 10 years. I ensured that all customer service standards at the desk are maintained and implemented at all times.
- Overseeing the operation and daily scheduling of hosts.
- Attended and resolved customer disputes in a friendly and professional manner.
- Promoted the customer service desk by encouraging customers to enrol to company reward programs
- Conducted monthly audit with admin and IT department. Ensuring that the audit is conducted without any discrepancies.
- Ensured that all IT related issues are not only reported but are attended to and resolved.
- Briefed staff on current promotions, procedures and policies.
- Prepared gaming cards or cash float and cashed up hosts at the end of the shift.
Education
- Matric Certificate.
- Health and safety certificate
- Emergency evacuation certificate.
- Fire fighting certificate.
- Maintain and adapt oral communication certificate.
- Microsoft Excel certificate.
- Supervisor development programme certificate.
