Junior system developer and customer experienced agent sales ,customer service & technical support
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Results-driven professional with over four years of experience in sales, training coordination, and customer service,
consistently exceeding sales targets by up to 25% and maintaining customer satisfaction ratings above 90%. Proven ability to improve team performance and deliver measurable results. Seeking an opportunity to contribute to business growth and customer success.
-Build rapport relationship with customers
-Assisted customers in selecting appropriate products and services
-Trained and supported call center staff on customer service standards
-Ensured alignment with the company culture and values and long-term business goals during interventions
-Took supervisory on a day-to-day basis in a fast-paced retail environment and achieved growth in line with KPI objectives
-Supported field manager with recruitment and provided on-the-job training
-Managed high volumes of inbound and outbound calls
Provided detailed information to customers regarding billing,Shipping,warranties and other account related information to ensure clarity and accuracy
-Adhered strictly to company policies, communication scripts and regulatory requirements to maintain professional standards
-Participated in regular product trainings and team meetings to stay updated on new services, marketing trends and competitors activities
